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- Partner Supported
TRUST SIGNALS
Key highlights of the appScan your JSM service desk for configuration issues — orphaned request types, unassigned queues, permission gaps, and more
Supporting media
More details
Vitals for JSM is a health scanner for Jira Service Management projects. It runs 9 scanner modules across 4 domains — Portal & Request Types, Queues & Agents, Organizations & Approvals, and SLA — to detect configuration issues that impact your customers.
Each finding includes a severity rating (P0/P1/P2), business impact explanation, technical detail, and step-by-step fix instructions with deep links to the relevant JSM settings page.
The health score (0-100) tracks your configuration quality over time. A trend chart across your last 10 scans shows whether improvements are working.
Key features:
- 9 scanners detecting misconfigurations that block customers or create security exposure
- Health score dashboard with trend tracking
- Detailed findings with remediation steps
- Rovo AI Agent -- Ask questions about your service desk health in natural language (requires Atlassian Rovo)
- Sub-second scan performance
- All data stays in your Atlassian instance via Forge SQL
Built on Atlassian Forge
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Vitals for JSM integrates with your Atlassian app
Version information
Version 2.1.0•for Jira Cloud
- Release date
- Mar 20th 2026
- Summary
- Initial release - JSM health scanner with 9 modules and Rovo AI agent
- Details
Vitals for JSM - Initial Marketplace Release
Health Scanner:
- 9 scanner modules across Portal, Queue, Organization, and SLA domains
- Health score (0-100) with trend tracking across last 10 scans
- Findings grouped by domain with severity ratings (P0/P1/P2)
- Business impact, technical detail, and step-by-step remediation per finding
- Deep links to JSM settings for quick fixes
Dashboard:
- Score bar with color-coded health indicator
- Score trend chart showing improvement over time
- Domain heat cards with FAIL/WARN/PASS breakdown
Rovo AI Agent:
- With a built-in Rovo AI agent (requires Atlassian Rovo), you can ask questions about your service desk health in natural language.
- 3 actions: latest scan, health score history, findings by severity
- Accessible via "Ask Vitals AI" button or directly in Rovo chat
Technical:
- Forge SQL storage, data never leaves your instance
- Rate-limit compliant with Retry-After support
- Batched API calls with controlled concurrency
- Dark mode support via Atlassian Design Tokens
- Payment model
- Paid via Atlassian
- License type
- Commercial