Vitals for JSM

Vitals for JSM scans your Jira Service Management projects for configuration issues that impact your customers. It detects orphaned request types, unassigned queues, permission gaps, empty portals, and more. Each finding explains the business impact and provides step-by-step remediation instructions with deep links to JSM settings. The app includes 9 scanner modules across 4 domains (Portal, Queues, Organizations, SLA), a health score dashboard with trend tracking, and a built-in Rovo AI agent for conversational insights. All data stays in your Atlassian instance via Forge SQL. Runs on Atlassian certified.