OVERALL RATINGS
INSTALLS
2
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appJSM health audit: 31 checks, Operations Dashboard, drill-down to JQL, CSV/XLSX/PDF export, Runs on Atlassian
Conversational JSM audit, powered by Rovo AI
The native Rovo agent lives in your Jira sidebar and answers JSM configuration questions in plain language. Each finding explains what is wrong, why it matters for customers, and what to do next, ranked by severity.
Live health score with audit-trend tracking
One dashboard with your JSM health score 0 to 100, an audit-trend chart and per-domain breakdown across Portal, Queues, Organizations and SLA. See whether last week's fixes moved the needle instead of guessing.
Plain-language findings+ one-click jump to the fix
Every finding ships with the business impact in plain language, the technical detail underneath, numbered fix steps and a one-click deep link straight into the JSM admin screen that needs the change.
Supporting media
More details
Audit your Jira Service Management setup in minutes. Vitals for JSM runs 31 checks on a service space and finds orphaned request types, queues without agents, portal permission gaps, SLAs without calendars, blocked journeys and more. Each finding comes with its business impact, step-by-step fix and a link to the fix.
31 checks across six areas: portal and request types, queues, organizations, SLA, customer satisfaction, journeys
Health score weighted by severity, with trend and a "since your first scan" view
Checks without enough data are flagged, not counted as passed
"Vitals health check" widget for the space Summary page
Rovo AI insights inside JSM, no external LLM
Forge SQL storage: scan data stays inside your Atlassian Cloud site
Space admins only, on the page, the widget and in Rovo
Empty portals, unstaffed queues and missing SLAs drop customer requests or breach response times before anyone notices. Try Vitals for JSM free for 30 days.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Vitals for JSM integrates with your Atlassian app
Version information
Version 3.10.0•for Jira Cloud
- Release date
- Oct 29th 2026
- Summary
- New check: customer replies that do not move the request
- Details
New
Customer Reply Not Actioned (P1): Vitals pairs each public customer reply with the next status change. It lists statuses where customer replies usually do not move the request, and requests where the customer replied and nothing happened for 48 hours
Typical cause: the flow "When a comment is added -> update the status" in Space settings > Automation is off or no longer matches your statuses. The finding links to the automation settings
Works without status names, so translated or renamed statuses are covered
Vitals now runs 31 checks- Payment model
- Paid via Atlassian
- License type
- Commercial