Support 360 JSM

by Pro Task

works with Jira Cloud

INSTALLS
SUPPORT: Partner Supported
TRUST SIGNALS

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Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appFull customer ticket history, real-time health scoring, and advanced team analytics directly inside Jira Service Management

Actionable Team Performance Dashboard

Monitor SLA success, resolution times, and first response metrics in real-time. Use trend charts and leaderboards to understand team velocity and drive continuous improvement in support quality.

Proactive Live Queue Management

Stay ahead of SLAs with a real-time monitor of all open tickets. Use color-coded urgency alerts and agent workload charts to prevent bottlenecks and ensure every customer gets a timely response.

Smart Customer Health Scoring

Identify at-risk customers automatically. Our health scoring combines CSAT ratings, ticket frequency, and resolution speed into a simple 0-100 score, allowing you to prioritize high-value accounts.

More details

Support 360 JSM is built on Atlassian Forge, ensuring high security and data residency compliance. It consolidates scattered support data into actionable insights for managers and agents.

Key benefits:

Reduce resolution time with instant access to customer context in the issue sidebar.
Proactively identify at-risk customers using our proprietary health scoring algorithm (CSAT + speed + frequency).
Manage agent workload in real-time with the Live Queue monitor.
Export clean CSV reports for stakeholder meetings in one click.
Enterprise-ready access control: grant dashboard permissions to specific managers while keeping settings restricted to Jira Admins.

Language support: English.

Built for teams that value transparency, efficiency, and customer satisfaction. Let's Forge ahead with better support!

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Support 360 JSM integrates with your Atlassian app

Version information

Version 3.0.0•for Jira Cloud

Release date: Apr 28th 2026
Summary: Full customer history, health scoring & team analytics for JSM.
Details: Welcome to Support 360 JSM! Initial features include:
Support 360 Panel: Instant reporter history inside any Jira issue sidebar.
Support 360 Dashboard: Comprehensive team analytics for SLAs, FRT & trends.
Customer Health Scoring: Real-time 0-100 scores based on CSAT, speed & volume.
Live Queue Monitor: Real-time ticket tracking with urgency alerts & agent load.
CSAT Feedback Hub: Centralized view of all customer ratings & detailed comments.
Advanced Agent Metrics: Searchable table of agent-level performance & SLA rates.
One-Click CSV Export: Export team reports & customer health data instantly.
Secure Access Control: Admins can grant dashboard access to specific managers.
Native Forge Integration: Built for JSM with high security & data residency.
We are excited to help you optimize your JSM support journey!
Payment model: Paid via Atlassian
License type: Commercial