Low-Maintenance BMC Remedy and Jira Integration

by OpsHub, Inc.

works with Jira Cloud

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Key highlights of the appLink BMC Remedy and Jira with reliable, two-way synchronization for ITSM and engineering workflows

Rich Data Sync between Remedy and Jira

Synchronize comments, attachments, links, and standard and custom fields between BMC Remedy (now named as BMC Helix ITSM) and Jira, ensuring teams work with complete, accurate, and up-to-date request context.

No-Code Setup with Minimal Ongoing Admin

Configure and manage BMC Remedy–Jira integration using a no-code, UI-driven approach with reusable mappings, retries, reconciliation, and notifications reducing long-term maintenance effort and operational complexity.

Built for High-Volume Enterprise Integrations

Designed for large, complex environments, the integration reliably synchronizes BMC Helix ITSM and Jira data at scale, handling high volumes of updates without delays, data loss, or system slowdowns. Book a free demo.

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Enterprise-grade architecture powered by OpsHub Integration Manager (OIM), built for complex ITSM and engineering environments.

Centralized integration logic keeps synchronization intelligence inside OpsHub, preventing user-level changes in Remedy or Jira from accidentally breaking integrations.

Broad Jira issue compatibility syncs standard and custom issue types, including plugin-provided fields, without forcing changes to existing Jira configurations.

Audit-ready traceability preserves complete change history across both systems, supporting compliance, reporting, and operational transparency.
Advanced mapping intelligence aligns complex field structures and user identities across systems, avoiding duplicated setups and manual reconciliation work.

Reliability safeguards such as reconciliation, and failure notifications ensure updates are not silently lost during network or system disruptions.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Version information

Version 9.x•for Jira Cloud

Release date: Feb 6th 2026
Summary: Seamless issue and project movement.
Details: For bugs fixes and updates, refer to the release notes
Payment model: Paid via Vendor
License type: Commercial