OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appAgent collision detection for Jira and JSM: see who is viewing a ticket, with alerts and change warnings
Know who is on the ticket, instantly
Live avatars of everyone viewing the issue, in the side panel and as an alert at the top of Jira. People appear in about a second and clear when they leave.
Reload before you reply
When someone changes the status, assignee or priority, or comments while you have the issue open, you see who changed what, with a one-click reload.
Claim it, and everyone sees it
"I am handling this” puts a clear stop sign on the ticket for the rest of the team. Claims expire on their own, and admins get a 30-day report per project.
Supporting media
More details
Two agents, one ticket, two different replies. Jira Service Management has no built-in collision detection, so Collision Guard adds it.
See who is viewing an issue live, get an alert at the top of Jira when a teammate opens the same ticket, and know who changed which fields while you had it open, with one-click reload.
Claim a ticket with “I am handling this” so the team sees it is taken. Customers on the portal are told when the team updated their request, and admins get a 30-day report per project.
Works in English, French and Arabic. Built on Atlassian Forge and eligible for Runs on Atlassian: no data leaves your site, presence is never stored, and alerts carry field names only.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Collision Guard for Jira integrates with your Atlassian app
Version information
Version 2.8.0•for Jira Cloud
- Release date
- Oct 31st 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial