OVERALL RATINGS
INSTALLS
2
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appManage client support contracts, track SLAs & CSAT Performance, and validate customer entitlements natively
Comprehensive Support Contract Details
Dive into specific contract details to set custom reminders, manage payment schedules, and track performance. Easily link agreements directly with relevant work items and assets for full traceability.
Centralized Support Contracts Dashboard
Monitor active, new, and ending support agreements at a glance. Visualize overall payment statuses and track contract paid amounts against total values.
Comprehensive Customers Dashboard
Track active customers and review payment statuses in real-time. Easily segment your clients by criticality tiers and analyze service type distributions.
Supporting media
More details
Support Contract Management by Arribatt empowers your IT service teams to seamlessly handle customer agreements natively within Jira.
Key Highlights:
- Support Contract Hub: Track start dates, renewals, and expirations for all client support agreements in a centralized dashboard.
- Entitlement Validation: Instantly verify customer coverage and service tiers to ensure accurate SLA enforcement.
- SLA & CSAT Performance: Helps support management easily understand and track data-driven performance metrics related to SLAs and customer satisfaction.
- Zero-Touch Administration: Designed with an intuitive, self-service user experience to significantly reduce the daily workload on your Jira administrators.
- Built on Forge: Developed on Atlassian's secure Forge platform, ensuring enterprise-grade performance and strict data privacy.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Support Contract Management integrates with your Atlassian app
Version information
Version 2.2.0•for Jira Cloud
- Release date
- Jul 9th 2026
- Summary
- Minor version update
- Details
First Public Version of Support Contract Management
- Payment model
- Paid via Atlassian
- License type
- Commercial