OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
Key highlights of the appDetect escalation risk, sentiment changes, and churn signals automatically inside Jira Service Management
AI Ticket Classification
Automatically classify tickets using AI based on summary and description. Identify complaint types, customer intent, and key issues to reduce manual triage and improve support efficiency
Support Insights Dashboard
Visualize support data with dashboards showing ticket trends, complaint categories, sentiment changes, and escalation signals. Gain real-time insights to improve decision making
Real-time Ticket Monitoring
Continuously monitor incoming tickets to detect escalation risks, negative sentiment, and churn signals. Help teams respond faster and prioritize critical issues effectively
Supporting media
More details
Support Intelligence helps teams transform raw Jira Service Management tickets into actionable insights using AI.
The app analyzes issue summaries, descriptions, and comments to automatically classify tickets, detect escalation risks, and identify customer sentiment and churn signals. This enables support teams to prioritize effectively, respond faster, and improve overall service quality.
Key capabilities:
• AI-powered ticket classification (complaints, requests, feedback)
• Escalation risk detection based on customer signals
• Sentiment analysis across ticket conversations
• Churn signal identification from customer behavior patterns
• Real-time insights without manual tagging or triage
Built on Atlassian Forge, the app ensures secure data handling and seamless integration within Jira Service Management.
Support Intelligence is ideal for support teams looking to reduce manual effort, improve decision-making, and gain deeper visibility into customer issues.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Aiverylabs Support Intelligence for Jira Service Management integrates with your Atlassian app
Version information
Version 5.1.0•for Jira Cloud
- Release date
- May 5th 2026
- Summary
- Required scopes changed
- Details
Required scopes changed:
- Removed: manage:jira-project, write:jira-work
- Payment model
- Paid via Atlassian
- License type
- Commercial