Extended Cloud SLA by Bytesource

Our Extended Cloud SLA ensures your Jira and Confluence environments stay secure, stable, and fully supported. We provide up to 24/7 multilingual support through our expert service desk to resolve issues quickly and reduce downtime. To keep your systems performing at their best, we deliver proactive monitoring, quarterly maintenance checks, and annual security assessments covering access, authentication, and audit logging.

For added protection, we offer optional penetration tests aligned with industry best practices to uncover and address potential vulnerabilities. With flexible modules you can tailor to your needs, our Extended Cloud SLA helps you maintain a reliable, compliant, and high-performing environment as your organization grows. Additionally, we provide Annual Resilience & Business Continuity Tests (TISAX, ISO27001) to strengthen long-term stability and compliance.