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ServiceNow Connector for Jira Service Management (JSM)

works with Jira Cloud

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SUPPORT

  • Partner Supported

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Key highlights of the appBidirectionally sync rich data while preserving wiki/HTML formatting through a no-code ServiceNow - JSM integration setup

Flexible no-code mapping for all tables and issue

Synchronize incidents, problems, defects, ITSM, CMDB, PPM, catalog variables, and custom ServiceNow tables with Jira Service Management system and custom issues without manual updates or duplicate data entry.

Directly map assignment groups to projects

Map ServiceNow assignment groups directly to JSM projects without intermediate routing layers, manual handoffs, or custom scripting to help teams process requests faster and reduce delays. Book a free demo slot.

Sync complete data and preserve text formatting

Synchronize more than just standard fields. OpsHub keeps work notes, comments, @mentions, inline images, attachments, links, and rich text formatting aligned between ServiceNow and Jira Service Management.

More details

Reliable synchronization with zero data loss Keep system records aligned with automated retries, reconciliation, and conflict handling. Recover from outages while no duplicate records. 

Scale from simple to enterprise integrations Support single-project and multi-project environments. Incremental synchronization efficiently handles large volumes of records without impacting performance. 

Easy no-code setup Configure integrations through a drag-and-drop interface with flexible field mappings and synchronization rules. No coding, scripting, plugins.

Enterprise-grade security and compliance Protect data with end-to-end encryption, RBAC, OAuth, audit trails, and secure API connectivity across cloud, on-premises, and hybrid deployments. 

Lower admin costs with smart automation Reduce licensing, maintenance, and operational overhead by automating synchronization and minimizing manual effort. 


Start free trial today!

Resources

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Version information

Version 9.xfor Jira Cloud

Release date
Jun 17th 2026
Summary
Seamless issue and project movement
Details

For bugs fixes and updates refer to these release notes here

Payment model
Paid via Vendor
License type
Commercial

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