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Key highlights of the appBidirectionally sync rich data while preserving wiki/HTML formatting through a no-code ServiceNow - JSM integration setup
Flexible no-code mapping for all tables and issue
Synchronize incidents, problems, defects, ITSM, CMDB, PPM, catalog variables, and custom ServiceNow tables with Jira Service Management system and custom issues without manual updates or duplicate data entry.
Directly map assignment groups to projects
Map ServiceNow assignment groups directly to JSM projects without intermediate routing layers, manual handoffs, or custom scripting to help teams process requests faster and reduce delays. Book a free demo slot.
Sync complete data and preserve text formatting
Synchronize more than just standard fields. OpsHub keeps work notes, comments, @mentions, inline images, attachments, links, and rich text formatting aligned between ServiceNow and Jira Service Management.
More details
Reliable synchronization with zero data loss Keep system records aligned with automated retries, reconciliation, and conflict handling. Recover from outages while no duplicate records.
Scale from simple to enterprise integrations Support single-project and multi-project environments. Incremental synchronization efficiently handles large volumes of records without impacting performance.
Easy no-code setup Configure integrations through a drag-and-drop interface with flexible field mappings and synchronization rules. No coding, scripting, plugins.
Enterprise-grade security and compliance Protect data with end-to-end encryption, RBAC, OAuth, audit trails, and secure API connectivity across cloud, on-premises, and hybrid deployments.
Lower admin costs with smart automation Reduce licensing, maintenance, and operational overhead by automating synchronization and minimizing manual effort.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 9.x•for Jira Cloud
- Release date
- Jun 17th 2026
- Summary
- Seamless issue and project movement
- Details
For bugs fixes and updates refer to these release notes here
- Payment model
- Paid via Vendor
- License type
- Commercial