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    Thunderbird Integration for Jira

    by catworkx GmbHAtlassian Verified
    catworkx GmbH is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for Jira Cloud, Jira Server 4.4.4 - 7.5.4 and more versions
    Versions available for Jira Server 4.0 - 4.4.3
    Supported
    catworkx GmbH supports this app.

    Get support

    Supported
    catworkx GmbH supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Supported
    catworkx GmbH supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Get it nowLearn moreLearn more

    Create a Jira Issue or Comment from within Thunderbird/Seamonkey

    Create a Jira Issue or Comment from within Thunderbird/Seamonkey

    Create a Jira Issue or Comment from within Thunderbird/Seamonkey

    Create new Jira issues

    Comment on existing Jira issues

    Simple configuration

    To create an issue a dialog will show up and enable you to select the project an the issue type. The email subject is used as issue summary and the email body as description. Email attachments are copied to the issue.

    To comment on existing issue a dialog will show up and enable you to search for issues by text pattern, key, JQL and more. After that you can edit the summary and description and add attachments.

    Just enter the Jira URL and your login credentials to use Thunderbird Integration. Mapping email addresses to Jira projects help to increase your work's efficiency.

    Create new Jira issues

    Comment on existing Jira issues

    Simple configuration

    To create an issue a dialog will show up and enable you to select the project an the issue type. The email subject is used as issue summary and the email body as description. Email attachments are copied to the issue.

    To comment on existing issue a dialog will show up and enable you to search for issues by text pattern, key, JQL and more. After that you can edit the summary and description and add attachments.

    Just enter the Jira URL and your login credentials to use Thunderbird Integration. Mapping email addresses to Jira projects help to increase your work's efficiency.

    Create new Jira issues

    Comment on existing Jira issues

    Simple configuration

    To create an issue a dialog will show up and enable you to select the project an the issue type. The email subject is used as issue summary and the email body as description. Email attachments are copied to the issue.

    To comment on existing issue a dialog will show up and enable you to search for issues by text pattern, key, JQL and more. After that you can edit the summary and description and add attachments.

    Just enter the Jira URL and your login credentials to use Thunderbird Integration. Mapping email addresses to Jira projects help to increase your work's efficiency.

    More details

    This is a plug in for Thunderbird 3.3+ which is able to create Jira issues out of e-mails or add the content of an e-mail as a comment on an issue.After the installation of the plug in you need to setup the URL to Jira and the login credentials in the preferences dialog of the Thunderbird extension. On a right click on an email you now will see two new items in the context menu: 'Create Jira Issue' and 'Add as Jira comment'. When you select one of them a new dialog window will open.

    Tempo Timsheets Account Custom Field is currently not available.

    Now Support Timetracking (Estimate/Remaining) Field.

    More details

    This is a plug in for Thunderbird 3.3+ which is able to create Jira issues out of e-mails or add the content of an e-mail as a comment on an issue.After the installation of the plug in you need to setup the URL to Jira and the login credentials in the preferences dialog of the Thunderbird extension. On a right click on an email you now will see two new items in the context menu: 'Create Jira Issue' and 'Add as Jira comment'. When you select one of them a new dialog window will open.

    Tempo Timsheets Account Custom Field is currently not available.

    Now Support Timetracking (Estimate/Remaining) Field.

    More details

    This is a plug in for Thunderbird 3.3+ which is able to create Jira issues out of e-mails or add the content of an e-mail as a comment on an issue.After the installation of the plug in you need to setup the URL to Jira and the login credentials in the preferences dialog of the Thunderbird extension. On a right click on an email you now will see two new items in the context menu: 'Create Jira Issue' and 'Add as Jira comment'. When you select one of them a new dialog window will open.

    Tempo Timsheets Account Custom Field is currently not available.

    Now Support Timetracking (Estimate/Remaining) Field.

    Reviews for cloud

    (10)
    Sign in to write a review
    by I on 2014-05-06
    I had an issue with creating issues with accented issue types, contacted the support and they resolved it. Amazing support and really nice people. The plugin will be really useful for our support team. I would put a 5 stars ;)
    Was this review helpful?YesNo
    catworkx GmbH

    Hi Isabelle,

    thanks for the thumbs up :-) Please to hear it is useful for you. Please do not hesitate to ask for new features in case anything arises ...

    Holger

    by PM on 2014-03-18
    Great plugin. However, it appears that ever since TB introduced a modern message viewer (rather than the classic reader) when converting an email to a ticket only the subject is auto populated in the ticket and not the body of the email. Switching to classic reader and then using convert to issue menu works fine. The modern message viewer is much nicer than the classic viewer, so changing the view of a message to classic reader is a small bit of effort. Are there any work arounds? if you like a specific version number of TB, at least the current version 24.x has the issue and last several major versions did as well. Thank you for writing this plugin.
    Was this review helpful?YesNo
    catworkx GmbH
    Hi PM, as a matter of fact, I have only three options in a vanilla TB (24.x) to view my message's content: * full HTML * simple HTML * plain text and all three views submit their content properly into the issues form. So here is he question, did you install any kind of plugin to enhance the view? And please try this: Select (using the mouse) the text you want to see in the "description" field prior to creating the issue. If a section of the text is selected this selection is used instead. So you can usually either work around this problem or at least tell me whether it works. Did you install the Add-on "Thunderbird Conversations" from Jonathan Protzenko? That replaces the whole message pane with something that needs a very special handling I guess. Thanks for your help in advance, Holger
    by Stefan Lohrum on 2012-11-01
    Version (0.12.1) works fine with current Thunderbird 16.0.2. Be aware that only issue type, summary, description and reporter fields may be defined as required in the field configuration scheme. It took us some time to figure out this. Thanks for the plugin - Stefan
    Was this review helpful?YesNo
    catworkx GmbH
    Hi Stefan, please check out the new version 0.14.0.6. This should hopefully address your request. - Holger
    by D Reijenga on 2011-10-06
    Great feature! Are you planning to develop this for gmail (online/web) business email?
    Was this review helpful?YesNo
    catworkx GmbH
    Hi Reijenha, as this is a Thunderbird/Seamonkey extenions, i.e. a "fat-client"-extension, at the moment the only suggestion I have for you is to connect gmail to Thunderbird anduse the extension from within Thunderbird. But I will think about a way to make this useable from a web-mail interface. - Holger
    by ninjadawg on 2011-04-03
    Works great!! love the search function
    Was this review helpful?YesNo
    catworkx GmbH
    Hi Ninjadawg, I am planning to offer you JQL in the next version. - Holger
    Read more reviews

    Reviews for server

    (10)
    Sign in to write a review
    by I on 2014-05-06
    I had an issue with creating issues with accented issue types, contacted the support and they resolved it. Amazing support and really nice people. The plugin will be really useful for our support team. I would put a 5 stars ;)
    Was this review helpful?YesNo
    catworkx GmbH

    Hi Isabelle,

    thanks for the thumbs up :-) Please to hear it is useful for you. Please do not hesitate to ask for new features in case anything arises ...

    Holger

    by PM on 2014-03-18
    Great plugin. However, it appears that ever since TB introduced a modern message viewer (rather than the classic reader) when converting an email to a ticket only the subject is auto populated in the ticket and not the body of the email. Switching to classic reader and then using convert to issue menu works fine. The modern message viewer is much nicer than the classic viewer, so changing the view of a message to classic reader is a small bit of effort. Are there any work arounds? if you like a specific version number of TB, at least the current version 24.x has the issue and last several major versions did as well. Thank you for writing this plugin.
    Was this review helpful?YesNo
    catworkx GmbH
    Hi PM, as a matter of fact, I have only three options in a vanilla TB (24.x) to view my message's content: * full HTML * simple HTML * plain text and all three views submit their content properly into the issues form. So here is he question, did you install any kind of plugin to enhance the view? And please try this: Select (using the mouse) the text you want to see in the "description" field prior to creating the issue. If a section of the text is selected this selection is used instead. So you can usually either work around this problem or at least tell me whether it works. Did you install the Add-on "Thunderbird Conversations" from Jonathan Protzenko? That replaces the whole message pane with something that needs a very special handling I guess. Thanks for your help in advance, Holger
    by Stefan Lohrum on 2012-11-01
    Version (0.12.1) works fine with current Thunderbird 16.0.2. Be aware that only issue type, summary, description and reporter fields may be defined as required in the field configuration scheme. It took us some time to figure out this. Thanks for the plugin - Stefan
    Was this review helpful?YesNo
    catworkx GmbH
    Hi Stefan, please check out the new version 0.14.0.6. This should hopefully address your request. - Holger
    by D Reijenga on 2011-10-06
    Great feature! Are you planning to develop this for gmail (online/web) business email?
    Was this review helpful?YesNo
    catworkx GmbH
    Hi Reijenha, as this is a Thunderbird/Seamonkey extenions, i.e. a "fat-client"-extension, at the moment the only suggestion I have for you is to connect gmail to Thunderbird anduse the extension from within Thunderbird. But I will think about a way to make this useable from a web-mail interface. - Holger
    by ninjadawg on 2011-04-03
    Works great!! love the search function
    Was this review helpful?YesNo
    catworkx GmbH
    Hi Ninjadawg, I am planning to offer you JQL in the next version. - Holger
    Read more reviews

    Reviews for Data Center

    (10)
    Sign in to write a review
    by I on 2014-05-06
    I had an issue with creating issues with accented issue types, contacted the support and they resolved it. Amazing support and really nice people. The plugin will be really useful for our support team. I would put a 5 stars ;)
    Was this review helpful?YesNo
    catworkx GmbH

    Hi Isabelle,

    thanks for the thumbs up :-) Please to hear it is useful for you. Please do not hesitate to ask for new features in case anything arises ...

    Holger

    by PM on 2014-03-18
    Great plugin. However, it appears that ever since TB introduced a modern message viewer (rather than the classic reader) when converting an email to a ticket only the subject is auto populated in the ticket and not the body of the email. Switching to classic reader and then using convert to issue menu works fine. The modern message viewer is much nicer than the classic viewer, so changing the view of a message to classic reader is a small bit of effort. Are there any work arounds? if you like a specific version number of TB, at least the current version 24.x has the issue and last several major versions did as well. Thank you for writing this plugin.
    Was this review helpful?YesNo
    catworkx GmbH
    Hi PM, as a matter of fact, I have only three options in a vanilla TB (24.x) to view my message's content: * full HTML * simple HTML * plain text and all three views submit their content properly into the issues form. So here is he question, did you install any kind of plugin to enhance the view? And please try this: Select (using the mouse) the text you want to see in the "description" field prior to creating the issue. If a section of the text is selected this selection is used instead. So you can usually either work around this problem or at least tell me whether it works. Did you install the Add-on "Thunderbird Conversations" from Jonathan Protzenko? That replaces the whole message pane with something that needs a very special handling I guess. Thanks for your help in advance, Holger
    by Stefan Lohrum on 2012-11-01
    Version (0.12.1) works fine with current Thunderbird 16.0.2. Be aware that only issue type, summary, description and reporter fields may be defined as required in the field configuration scheme. It took us some time to figure out this. Thanks for the plugin - Stefan
    Was this review helpful?YesNo
    catworkx GmbH
    Hi Stefan, please check out the new version 0.14.0.6. This should hopefully address your request. - Holger
    by D Reijenga on 2011-10-06
    Great feature! Are you planning to develop this for gmail (online/web) business email?
    Was this review helpful?YesNo
    catworkx GmbH
    Hi Reijenha, as this is a Thunderbird/Seamonkey extenions, i.e. a "fat-client"-extension, at the moment the only suggestion I have for you is to connect gmail to Thunderbird anduse the extension from within Thunderbird. But I will think about a way to make this useable from a web-mail interface. - Holger
    by ninjadawg on 2011-04-03
    Works great!! love the search function
    Was this review helpful?YesNo
    catworkx GmbH
    Hi Ninjadawg, I am planning to offer you JQL in the next version. - Holger
    Read more reviews

    Pricing

    catworkx GmbH provides support for this app.

    catworkx GmbH provides support for this app.

    catworkx GmbH provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Jira Cloud • Released 2017-09-08

    Summary

    Maintenance & Bugfix Update

    Details

    • Updated Documentation Links
    • Fixed Attachments
    • Checked Compatibility for Jira 7.5

    Versions

    Version 0.18.0.6 • Jira Server 4.4.4 - 7.5.4 • Released 2017-09-08

    Summary

    Maintenance & Bugfix Update

    Details

    • Updated Documentation Links
    • Fixed Attachments
    • Checked Compatibility for Jira 7.5

    Versions

    Version 0.18.0.6 • Jira Data Center 4.4.4 - 7.5.4 • Released 2017-09-08

    Summary

    Maintenance & Bugfix Update

    Details

    • Updated Documentation Links
    • Fixed Attachments
    • Checked Compatibility for Jira 7.5

    Installation

    See this app's documentation for more information.
    See this app's documentation for more information.
    See this app's documentation for more information.

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