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SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appAdvanced canned responses for Jira: one shared library across projects, custom fields, attachments, signatures, and actions
Keep approved replies consistent across teams
Manage each trusted response once and reuse it across service, software, and business projects. Search by name, folder, or content while personal favourites stay private.
Compose with variables and inline images
Insert Jira and custom-field variables, place images inside the response, keep reusable files ready, and check the live preview before you save.
Finish the work, not just the reply
CloseReply can review and apply Jira field updates or transitions. Service workflows can also include approvals or follow-up requests in the same guided flow.
Supporting media
More details
CloseReply gives Jira teams one admin-managed response library across service, software, and business projects. Search by name, folder, or content; keep personal favourites; insert standard or custom Jira fields; add rich text, inline images, and reusable files; and apply personal → project → global signature fallback.
Agents preview the final response and any saved field updates or transitions before sending. Service workflows can include approvals or follow-up requests. For pending Jira Service Management approvals, admins can make a safe, text-only subset available to customers while they approve or decline.
Jira Service Management’s native canned responses remain useful for simple text. CloseReply is for teams that need broader Jira coverage, stronger governance, richer context, reusable files, and a guided path from reply to follow-up. Built entirely on Atlassian Forge with no external data egress.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
CloseReply: Canned Responses for Jira integrates with your Atlassian app
Version information
Version 3.1.0•for Jira Cloud
- Release date
- Aug 30th 2026
- Summary
- Inline images, live previews, and refined template workflows
- Details
Added inline images to response templates and signatures, with real-time previews and image placement that follows the editor content. Refined template, signature, folder, field-update, project-selection, and media workflows for clearer administration and faster everyday use.
- Payment model
- Paid via Atlassian
- License type
- Commercial