OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appShow selected Jira issue fields in the JSM customer portal for better request transparency
Configure portal fields in minutes
Select Jira fields to show in the customer portal, rename them with user-friendly labels, and manage visibility from one simple configuration page
Customize field names for customers
Rename Jira fields with clear, customer-friendly labels so request details are easier to understand in the portal
Show key request details in the portal
Display selected Jira fields directly in the customer portal so users can see important request details without asking your team
Supporting media
More details
Extra Portal Fields for Jira Service Management helps teams expose important Jira issue fields directly in the JSM customer portal.
Use it to show customers the details that matter most, such as due dates, pending reasons, labels, request metadata, and selected custom fields. Admins can choose which fields to display, rename them with customer-friendly labels, and reorder them to match the desired portal experience.
Key benefits:
• Improve request transparency for customers
• Reduce repetitive status questions
• Surface important issue context without agent intervention
• Hide empty fields automatically for a cleaner portal view
The app is designed for simple configuration and read-only display in the portal.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Extra Portal Fields for Jira Service Management integrates with your Atlassian app
Version information
Version 2.4.0•for Jira Cloud
- Release date
- Mar 12th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial