Elements Connect (external data fields for Jira)
OVERALL RATINGS
INSTALLS
2,742
SUPPORT
- Partner Supported
- Cloud Migration Assistance
TRUST SIGNALS
Key highlights of the appBring external data from any SQL database or REST API directly into Jira issues
Access all your external data sources from Jira
Connect Jira to all your external data sources :
📍 REST API (with multiple authentication modes)
Including CRMs (Salesforce, HubSpot), user directories (Azure AD) & CMDB (Assets, ServiceNow)
Boost teams' efficiency with up-to-date data
🔄 Access real-time data in Jira with dynamic custom fields based on issue context to boost team productivity.
🔗 Set up field dependencies and create multi-levels cascading select lists for better data organization.
Highlight relevant data in your custom fields
🎯 Configure field dependencies to surface only relevant data and speed up selection
✨ Set up user-based filtering so user sees information tailored to them.
🎨 Hide data for JSM customers and display it just for agent
Supporting media
Editions New
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Rest API data source
Database data source
Connected fields
Live field update
Custom templating
Advanced
Unlock the full range of app features
Everything from Standard, plus:
Increased active data sources limit
Increased active connected fields limit
Increased cache flexibility
Priority support
More details
Why should teams use Elements Connect?
Connect your external data sources, surface the right information in every issue, and keep your teams focused on what matters.
Who is it for?
- Jira Admin: enrich issues with external data without custom development
- Support team: enrich customer or asset context in tickets
- HR: fetch information from AD or Okta to automate onboarding workflows
- Engineering: equip dev teams with reliable context, from product catalogs to CRM, in Jira issues.
- Enterprise organizations: with complex data ecosystems that need multi-source integration at scale
Key outcomes
- ✅ Faster resolution times - agents have the right data at their fingertips
- ✅ Reliable manual input - one source of truth
- ✅ Always up-to-date data - dynamic fetch from datasource
- ✅ Better reporting - richer issues & dashboards
👉 Get help
📅 Book a demo 📖 Documentation 💬 Support
Solution Partner, talk to a Partner Manager
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programIntegration permissions
Elements Connect (external data fields for Jira) integrates with your Atlassian app
Version information
Version 6.8.0•for Jira Cloud
- Release date
- Apr 23rd 2026
- Summary
- Improvement
- Details
- Improvement on app stability during peak of charge through better auto-scaling.
More info on last releases in our documentation: Changelogs
- Payment model
- Paid via Atlassian
- License type
- Commercial