Elements Connect (external data fields for Jira)

Excellent support team!

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  Elements - Atlassian ITSM Partner of the Year 2025

  Thank you, Edwin, for your feedback! We are indeed very proud of our support team and the quality of their work, we will pass on your compliments to them 🙏

Support is responsive and helpful. The Plugin works pretty well so far. Pricing seems pretty fair to boot!

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  Elements - Atlassian ITSM Partner of the Year 2025

  Hello Andrew, thanks a lot for your feedback ! We are really glad the app works well for you. Don't hesitate to check all our use cases to get all the potential of Connect :)

IT gets data well enough, and we've been using it for years, but recently, in the last year, it's gone down several times, leaving us dead in the water. I appreciate the functionality, but I need reliability, too.

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  Elements - Atlassian ITSM Partner of the Year 2025

  Hi Jeff, we are sorry for the disruption you experienced. Reliability is critical, and we understand the impact when service isn’t available.
  When incidents do occur, we treat them with the highest priority: restore service as fast as possible, investigate the root cause, and apply corrective + preventive actions to avoid a repeat. We’ve already put improvements in place based on what we learned to further strengthen reliability going forward.
  Thanks for your long-term trust, we’re committed to doing better.

Solid Team. Very knowledgeable and helpful. My response/solution came within a day. Always a pleasure to work with Elements Connect Team.

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  Elements - Atlassian ITSM Partner of the Year 2025

  Hi Jan, thank you for the great feedback! We’re really glad we could help quickly and get you a solution within a day.

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  Elements - Atlassian ITSM Partner of the Year 2025

  Hi Piu, thanks for your review! We’re glad you’re getting value from the app, and we’d love to make the experience even better.

  Check our list of supported use cases and examples that may help you get the most out of the app.