OVERALL RATINGS
INSTALLS
2
SUPPORT
- Partner Supported
Key highlights of the appTHE HOLY GRAIL
Intelligent analysis from your org's history
High Confidence pattern match, root cause assessment, and step-by-step resolution protocol derived from your org's resolved ticket history, not generic advice
Automated fix with human approval
When a high-confidence match is found, TI surfaces an automated fix option. One click dispatches to your registered agent. A human must review and approve before any changes are made
Know who to call at 2am
The Knowledge Graph maps domain expertise from your org's resolution history. Authentication, payments, infrastructure surfaced automatically so you route to the right expert instantly
Supporting media
Editions New
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
Semantic Issue Matching
Duplicate Prevention
AI Root Cause Analysis
Signal Analysis
Codebase Intelligence
Advanced
Unlock the full range of app features
Everything from Standard, plus:
Learning Flywheel
War Room Closing Summaries
Post-Incident Retrospectives
MTTR Dashboard
Extended Connector Library
More details
Engineers have chased a holy grail for decades: the moment an incident hits, instantly know if it has been seen before, who fixed it, and exactly what they did. Ticket Intelligence delivers it. Similar past incidents surface the moment a ticket opens. The Knowledge Graph tells you who to call. One click assembles the strike team. Datadog, Sentry, and Linear alerts create enriched Jira tickets automatically. GitHub tracking issues open on P1s. The full chain runs before anyone has lifted a finger. Native to Jira. Works out of the box. Microsoft Teams war room assembly is available in beta.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Ticket Intelligence integrates with your Atlassian app
Version information
Version 6.6.0•for Jira Cloud
- Release date
- Jun 24th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial