OVERALL RATINGS
SUPPORT
- Partner Supported
Key highlights of the appAI draft replies on every Jira ticket, grounded in your past issues and Confluence docs
Your knowledge base, automatically synced
Connects to your Jira history and Confluence spaces. The agent finds the right resolved ticket or runbook and cites it by name keeping answers grounded in your actual data
No new tools to learn
Works inside the Jira issue view. Your team sees the AI draft, similar tickets, and suggested priority where they already work no tab switching, no copy-paste
Draft reply within 30 seconds
The moment a ticket is created, an AI reply is posted as a comment grounded in your past tickets and Confluence docs, with sources cited. Your agent reviews and sends
More details
Works with Jira and Jira Service Management. Supports Confluence as a knowledge source. Syncs your ticket history and docs daily no manual refresh needed. Each customer's data is fully isolated. Self-hosted enterprise option available for teams with strict data residency requirements. Questions? Email hello@a2agateway.com
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
AI Triage for Jira integrates with your Atlassian app
Version information
Version 5.0.0•for Jira Cloud
- Release date
- Jun 28th 2026
- Summary
- AI-powered draft replies for Jira, grounded in your ticket history
- Details
First public release. Automatically posts AI-generated draft replies on new Jira issues, grounded in your ticket history and Confluence knowledge base. Includes issue panel, project settings page, daily auto-sync, and smart classification (priority, labels,assignee suggestions).
- Payment model
- Paid via Atlassian
- License type
- Commercial