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Key highlights of the appSend P1/P2 and major incident notifications by SMS and email from Jira Service Management
Send P1/P2 alerts by email and SMS
Send major incident notifications directly from Jira Service Management using email and SMS, so customers and key stakeholders can be updated quickly from the ticket.
Keep client contacts safely separated
Use client-specific contact lists and recipient controls to make sure incident communications only go to the right customer and stakeholder groups.
Use consistent templates with a full audit trail
Send initial alerts, incident updates and service-restored messages using reusable templates, with each send recorded back on the Jira ticket for traceability.
More details
System Alert Manager helps Jira Service Management teams send controlled P1/P2 and major incident communications directly from Jira tickets. Agents can notify client-specific contacts by email and SMS, use reusable alert templates, preview messages before sending, and keep a clear audit trail on the Jira issue. The app supports initial incident alerts, progress updates, service-restored notifications, contact management and scheduled communication tests. It is designed for teams that need a reliable, consistent way to keep customers and key stakeholders informed during critical incidents without relying on complex Jira Automation rules.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
System Alert Manager for Jira Service Management integrates with your Atlassian app
Version information
Version 2.4.0•for Jira Cloud
- Release date
- Sep 3rd 2026
- Summary
- Improved monthly test scheduling, client selection and release reliability
- Details
This update improves the reliability and usability of System Alert Manager. Monthly communication tests now use a five-minute scheduler so configured 06:00 Ireland-time tests run much closer to the required time. Client and contact selection has been simplified with a cleaner searchable picker. The release also includes improvements to manual monthly testing, scheduler diagnostics, release/version consistency and dependency security. No changes are required to existing alert templates or client contact configuration.
- Payment model
- Paid via Atlassian
- License type
- Commercial