TechDesk for Jira Service Management

works with Jira Cloud

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Key highlights of the appThe purpose-built field technician dashboard for Jira Service Management

TechDesk is built specifically for field service teams using Jira Service Management. Key highlights:

Built by 3T Apps — dedicated to building focused, high-quality tools for the Atlassian ecosystem.

App documentation
Comprehensive set of documentation from the partner on how this app works

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

This app is not part of the Marketplace Bug Bounty program.

TechDesk for Jira Service Management integrates with your Atlassian app

Version 4.27.0•for Jira Cloud

Release date: Apr 5th 2026
Summary: Initial release of TechDesk for Jira Service Management
Details: Initial release — v1.0
Field technician dashboard with real-time ticket management
SLA countdown timers on ticket cards and detail view
My Schedule with priority-sorted daily route and map view
Full activity support — comments, time tracking, work logs
File attachments and photo capture from mobile
Offline support with action queue for poor connectivity
Configurable branding, field mappings, AQL filters and attachment rules
Import/Export configuration for multi-instance deployment
Built-in FAQ with 24 articles and user feedback system
Dark mode and i18n support
Forge-native — full data residency compliance
Payment model: Paid via Atlassian
License type: Commercial