INSTALLS
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SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appEvidence trails for Jira Service Management requests
Request-level evidence trail
Review supported Jira Service Management request activity in one timeline. CaseTrace records evidence prospectively after installation and keeps the trail scoped to the request.
Public and internal activity
Distinguish public and internal comment activity when the available evidence supports that classification. CaseTrace shows the evidence it captured without reconstructing missing history.
Evidence with provenance
See how CaseTrace identifies derived evidence and displays explicit limitations when the underlying evidence does not establish every historical fact.
More details
CaseTrace records supported Jira Service Management request activity and presents it as a request-level evidence trail.
Use it to investigate what happened on a request, review customer-facing and internal activity, and document evidence captured during the life of a case.
CaseTrace can record:
• request creation
• public and internal comment observations when supported by available evidence
• supported comment edits and deletions
• customer-facing status changes
• request participant additions and removals where supported evidence permits
CaseTrace captures evidence prospectively after installation. It does not reconstruct complete Jira history or provide historical backfill. Some activity depends on events delivered by Atlassian and may not be observable in every workflow.
CaseTrace is read-only and does not modify Jira requests.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
CaseTrace integrates with your Atlassian app
Version information
Version 2.0.0•for Jira Cloud
- Release date
- Oct 4th 2026
- Summary
- Initial CaseTrace release for Jira Service Management
- Details
Initial public release of CaseTrace for Jira Service Management Cloud.
CaseTrace records supported request activity prospectively and presents it as a request-level evidence trail for troubleshooting, investigations, disputes, and communication review.
Included in this release:
• request creation evidence
• supported public and internal comment observations
• supported comment edits and deletions
• customer-facing status changes
• request participant changes where supported evidence permits
• explicit evidence provenance and limitations
• read-only evidence panelCaseTrace does not reconstruct complete Jira history and does not provide historical backfill.
- Payment model
- Paid via Atlassian
- License type
- Commercial