OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appTrack. Analyze. Improve — Smart Jira insights for every project and team
See team workload instantly — right in Jira.
Displays issue distribution across support agents for any project and date range, helping balance workloads, prevent overload, and improve support efficiency with fast, filter-based insights.
Clear visibility into support team workload.
Shows workload distribution across agents using an interactive pie chart, highlighting overloaded, underutilized, and unassigned issues. Quick toggles help managers monitor team workload easily from any Jira dashboard.
No workload data found for the selected filters.
Issue details couldn't be retrieved for the selected project and date range. Adjust the filters to a wider period or different project. When matching issues are found, the workload chart will appear automatically.
More details
JSM Metrics+ is an analytics-driven dashboard reporting suite designed to enhance visibility into service operations within Jira Service Management. It empowers support teams, project leads, and managers to monitor performance, track trends, and make data-driven decisions without requiring any administrative permissions.
Each gadget delivers focused insights into key operational areas, allowing teams to optimize workload, customer experience, SLA performance, and service efficiency directly from Jira dashboards.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
JSM Metrics+ integrates with your Atlassian app
Version information
Version 2.0.0•for Jira Cloud
- Release date
- Nov 27th 2025
- Summary
- Smarter workload analytics for Jira — balance tasks and boost team efficiency.
- Details
JSM Metrics+ is an analytics-driven dashboard reporting suite designed to enhance visibility into service operations within Jira Service Management. It empowers support teams, project leads, and managers to monitor performance, track trends, and make data-driven decisions without requiring any administrative permissions.
Each gadget delivers focused insights into key operational areas, allowing teams to optimize workload, customer experience, SLA performance, and service efficiency directly from Jira dashboards.
- Payment model
- Paid via Atlassian
- License type
- Commercial