Metrics and Reports for Jira Service Management (JSM)

Great tool to have under the belt. No need juggle between tons of tabs, configuration, settings to have a report.

The application provides clear visibility into technical support metrics through an intuitive and well-designed interface. The reports are easy to validate, which builds confidence in the accuracy of the data presented. We regularly generate customer-specific reports and use the insights to drive productive discussions with our clients. We also use this app to effectively track and evaluate our support teams’ performance. Highly recommended for Jira Service Management reporting.