Metrics and Reports for Jira Service Management (JSM)

Name: Metrics and Reports for Jira Service Management (JSM)
Rating: 5 (2 reviews)

by Solverox

works with Jira Cloud

Free app

OVERALL RATINGS
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SUPPORT: Partner Supported
TRUST SIGNALS

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Overview

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Installation

Key highlights of the appReport on key support & service delivery metrics as tables & charts/graphs: SLAs, time series, workload, priorities & more

watch Metrics and Reports for Jira Service Management (JSM) video

Easy metrics and reports with dashboards

SolveroX Metrics and Reports delivers essential support quality metrics in one click. It automatically pulls the required data from Jira Service Management and presents clear insights to support strategic decisions.

Simple Tables and Graphs to Show Service Quality

All tables and charts are interactive, letting you click into the data to see the Jira issues behind each value. You can also export tables for further analysis or use in other tools and automations.

Create Your Own Graphs, Tables; Export Them Easily

You can easily see where time is spent, how issues are resolved - (resolution types), request types distribution or any customer fields you need to report on!

Supporting media

More details

Support and service delivery metrics that matter the most using interactive dashboards to report and manage service quality - free for extended period!

Simple and easy to use: Write a JQL and get all the reports at once with a click of a button!

Time to: First Response, Resolution, Done
SLA Succcess rate: First Response, Resolution, Done
Tickets by Priority
Re-open rates
Satisfaction - CSAT
Request type
Resolution Types
Created vs Resolved AND Backlog
Aging - Average Age
Enhanced Workload distribution
Time on Each Status
Custom fields, like “Support Type”, “Account Manager”, “Geography”..

This app helps:

Customer Experience and Support teams to find improvement areas
Management to prove the SLAs delivered within their customer set or geographies
Sales to promote the service sales to the new or existing customers by pointing out the value delivered.

This application works only on Jira Service Management (JSM) projects and respects Jira user permissions.

Need more reports: Let us know

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Metrics and Reports for Jira Service Management (JSM) integrates with your Atlassian app

Version information

Version 4.12.0•for Jira Cloud

Release date: Aug 25th 2026
Summary: Minor version update
Details: Fixes/improvements according to the logs as more customers upgrade to this new major version.
2 report paths continue:
→ Ticket Creation Date — Customer-cohort / service-quality view. Groups results by work item creation date and answers: “For the work that arrived during this period, how was the service delivered to the customer?” Useful for evaluating customer experience and service quality for a specific intake period and presenting those results to customers.
→ Event Based — Event-date / operational-throughput view. Groups metrics by their relevant event dates and answers: “During this period, how did our service delivery team perform, and what was our throughput?” Where a comparable Jira/JSM report exists, results match Atlassian’s native reporting as closely as possible.
Payment model: Free
License type: Commercial - no charge