Free app
OVERALL RATINGS
INSTALLS
30
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appReport on key support & service delivery metrics as tables & charts/graphs: SLAs, time series, workload, priorities & more
Easy metrics and reports with dashboards
SolveroX Metrics and Reports delivers essential support quality metrics in one click. It automatically pulls the required data from Jira Service Management and presents clear insights to support strategic decisions.
Simple Tables and Graphs to Show Service Quality
All tables and charts are interactive, letting you click into the data to see the Jira issues behind each value. You can also export tables for further analysis or use in other tools and automations.
Create Your Own Graphs, Tables; Export Them Easily
You can easily see where time is spent, how issues are resolved - (resolution types), request types distribution or any customer fields you need to report on!
Supporting media
More details
Support and service delivery metrics that matter the most using interactive dashboards to report and manage service quality - free for extended period!
Simple and easy to use: Write a JQL and get all the reports at once with a click of a button!
- Time to: First Response, Resolution, Done
- SLA Succcess rate: First Response, Resolution, Done
- Tickets by Priority
- Re-open rates
- Satisfaction - CSAT
- Request type
- Resolution Types
- Created vs Resolved AND Backlog
- Aging - Average Age
- Enhanced Workload distribution
- Time on Each Status
- Custom fields, like “Support Type”, “Account Manager”, “Geography”..
This app helps:
- Customer Experience and Support teams to find improvement areas
- Management to prove the SLAs delivered within their customer set or geographies
- Sales to promote the service sales to the new or existing customers by pointing out the value delivered.
This application works only on Jira Service Management (JSM) projects and respects Jira user permissions.
Need more reports: Let us know
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Metrics and Reports for Jira Service Management (JSM) integrates with your Atlassian app
Version information
Version 3.12.0•for Jira Cloud
- Release date
- Jun 25th 2026
- Summary
- New reports and a new path to generate reports
- Details
- 2 report paths: Ticket Creation Date and Event Based:
→ Ticket Creation Date is the customer-cohort / service-quality view. It groups results by the date the work item was created and answers: “For the work that arrived during this period, how well did we perform?” This view is useful when you want to evaluate the customer experience and service outcome for a specific intake period.
→ Event Based is the event-date / operational-throughput view. It groups each metric by its relevant event date, such as SLA stop date, Satisfaction Date, or another metric-specific event date. This view answers: “During this period, what work was completed, and how did the team perform?” For metrics that have a close Jira / JSM equivalent, Event Based reporting follows Atlassian-style bucketing as closely as possible.
- Cosmetic improvements within UI
- More badges to guide you with how the reports are produced, which work items are included, which are not and why
- One click “contact support” button
- Payment model
- Free
- License type
- Commercial - no charge