Free app
OVERALL RATINGS
INSTALLS
4
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appService management quality metrics and reports for JSM: SLA, response/resolution times, time on each status and resolution types
Easy JSM Support Service Metrics and Reports
SolveroX Metrics and Reports delivers essential support quality metrics in one click. It automatically pulls the required data from Jira Service Management and presents clear insights to support strategic decisions.
Instant Tables and Graphs to Show Service Quality
All tables and charts are interactive, letting you click into the data to see the Jira issues behind each value. You can also export tables for further analysis or use in other tools and automations.
Create Your Own Graphs, Tables; Export Them Easily
You can easily see where time is spent and how issues are resolved - (resolution types). Using JQL, you can generate metrics for any set of Jira work items, across customers, services, teams, or individuals.
Supporting media
More details
“This application transformed how Customer Support and Experience Teams monitor the service quality and performance - what used to take hours of manual work now takes one click and delivers total clarity.”
Users of Metrics and Reports can:
- instantly visualize and report the key JSM service delivery metrics that matter most
- navigate easily on interactive dashboards
- slice performance across customers, internal teams, support tiers, geography or any other detail that matters to deliver grounded strategic decisions
This app empowers Support and Customer Experience teams while helping sales & management to prove the service levels delivered within their customer set or geographies so that they can have proactive conversations while renewing the support agreements.
This application works only on JSM projects and respects Jira permissions, so everyone using this application sees reports generated only from what they’re supposed to see.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Metrics and Reports for Jira Service Management (JSM) integrates with your Atlassian app
Version information
Version 2.63.0•for Jira Cloud
- Release date
- Mar 4th 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Free
- License type
- Commercial - no charge