Free app
OVERALL RATINGS
INSTALLS
37
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appReport on issue / work item / ticket metrics as tables & charts/graphs: SLAs, time series, workload & more
Easy metrics reporting with dashboards
SolveroX Metrics and Reports delivers essential support quality metrics in one click. It automatically pulls the required data from Jira Service Management and presents clear insights to support strategic decisions.
Simple Tables and Graphs to Show Service Quality
All tables and charts are interactive, letting you click into the data to see the Jira issues behind each value. You can also export tables for further analysis or use in other tools and automations.
Create Your Own Graphs, Tables; Export Them Easily
You can easily see where time is spent, how issues are resolved - (resolution types), request types distribution or any customer fields you need to report on!
Supporting media
More details
Support and service delivery metrics and reports that matter the most!
Interactive dashboards to manage service quality!
Free for extended period!
Simple and easy to use: Write a JQL and get all the reports at once with a click of a button!
- Time to: First Response, Resolution, Done
- SLA Succcess rate: First Response, Resolution, Done
- Tickets by Priority
- Re-open rates
- Satisfaction - CSAT
- Request type
- Resolution Types
- Created vs Resolved AND Backlog
- Aging - Average Age
- Enhanced Workload distribution
- Time on Each Status
- Custom fields, like “Support Type”, “Account Manager”, “Geography”..
This app helps:
- Customer Experience and Support teams to find improvement areas
- Management to prove the SLAs delivered within their customer set or geographies
- Sales to promote the service sales to the new or existing customers by pointing out the value delivered.
This application works better on Jira Service Management (JSM) projects and respects Jira user permissions.
Need more reports: Let us know
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Metrics and Reports for Jira Service Management (JSM) integrates with your Atlassian app
Version information
Version 4.14.0•for Jira Cloud
- Release date
- Sep 11th 2026
- Summary
- Minor version update
- Details
- Minor UI fixes / backend improvements to be able to allow more customers to use this application for free
- 2 report paths continues as usual:
→ Ticket Creation Date — Customer-cohort / service-quality view. Groups results by work item creation date and answers: “For the work that arrived during this period, how was the service delivered to the customer?” Useful for evaluating customer experience and service quality for a specific intake period and presenting those results to customers.
→ Event Based — Event-date / operational-throughput view. Groups metrics by their relevant event dates and answers: “During this period, how did our service delivery team perform, and what was our throughput?” Where a comparable Jira/JSM report exists, results match Atlassian’s native reporting as closely as possible.
- Payment model
- Free
- License type
- Commercial - no charge