Metrics and Reports for Jira Service Management (JSM)

by Solverox

works with Jira Cloud

Free app

OVERALL RATINGS
INSTALLS
SUPPORT: Partner Supported
TRUST SIGNALS

Showing details for Cloud

Overview

Reviews

Privacy & Security

Support

Installation

Key highlights of the appMetrics and reports for JSM: SLA, response/resolution times, time on each status, resolution types, priorities and re-open rates

watch Metrics and Reports for Jira Service Management (JSM) video

Easy JSM Support Service Metrics and Reports

SolveroX Metrics and Reports delivers essential support quality metrics in one click. It automatically pulls the required data from Jira Service Management and presents clear insights to support strategic decisions.

Instant Tables and Graphs to Show Service Quality

All tables and charts are interactive, letting you click into the data to see the Jira issues behind each value. You can also export tables for further analysis or use in other tools and automations.

Create Your Own Graphs, Tables; Export Them Easily

You can easily see where time is spent, how issues are resolved - (resolution types), request types distribution or any customer fields you need to report on!

Supporting media

More details

Users of Metrics and Reports can:

instantly visualize and report the key JSM service delivery metrics that matter the most
navigate easily on interactive dashboards
slice performance across customers, internal teams, support tiers, geography or any other detail that matters to deliver grounded strategic decisions

This application provides JSM reports on:

Time to First Response TTFR/T2FR
Time to Resolution TTR/T2R
Time to Done TTD/T2D
SLA success rates
Time to Done SLA success rate
Tickets by Priority
Ticket re-open rates
Satisfaction metrics CSAT
Request types
Resolution Types
Custom fields, like SLA type, Account Managers, geographies,…

This app empowers Customer Experience and Support teams, helps Sales & Management to prove the service levels delivered within their customer set or geographies so that they can have proactive conversations while renewing the support agreements.

This application works only on Jira Service Management (JSM) projects and respects Jira user permissions.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Metrics and Reports for Jira Service Management (JSM) integrates with your Atlassian app

Version information

Version 3.8.0•for Jira Cloud

Release date: May 15th 2026
Summary: Minor version update
Details: Sunset of the Version 2:
The users of the previous version of this app are required to update this app by their Jira admins. The app provides guidance on how to update this app in its help page.
Re-deployment of Version 3:
Significant improvements with the UI that improves the interaction with the graphics
Significant improvements within the backend that streamlines report generation
Improved the calculations to be able to report on highly customized JSM projects
Recent fixes related to npm dependency tree
Payment model: Free
License type: Commercial - no charge