Keeper Security ITSM

by Keeper Security

works with Jira Cloud

Free app

OVERALL RATINGS
INSTALLS
SUPPORT: Partner Supported

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Overview

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Privacy & Security

Support

Installation

Key highlights of the appAutomated security incident management for Jira to convert Keeper Security alerts into actionable tickets

Supporting media

More details

The Keeper Security ITSM Integration is a Forge-based application that automatically converts security alerts from Keeper Security into actionable Jira tickets. The integration enables security teams, IT administrators, and compliance officers to respond to security incidents immediately without manual ticket creation, ensuring no alert goes unnoticed and maintaining complete audit trails for compliance requirements.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Keeper Security ITSM integrates with your Atlassian app

Version information

Version 2.4.0•for Jira Cloud

Release date: Jun 30th 2026
Summary: Minor version update
Details: Release Notes — v2.4.0
Added ITSM-prefixed labels to Jira tickets created from Keeper Security alerts to support downstream processing by the Jira Workflow App (Forge)
Enables automatic routing and handling of tickets in the Workflow App based on ITSM_<audit_event> labels
Improved label sanitization for Jira compatibility (safe characters only)
Labels are added only when supported by the issue type and not duplicated
Fully backward compatible with existing configurations
Upgrade: Recommended for environments using the Jira Workflow App for ticket processing and automation.
Payment model: Free
License type: Commercial - no charge