OVERALL RATINGS
SUPPORT
- Unsupported
Key highlights of the appOrchestrate cross-vendor incidents with auto-sync, full traceability, and 40% faster resolution time
Auto-Sync Across Vendor Systems
Ensure bidirectional sync of tickets, comments, attachments, and status across all vendor portals—no copy-paste needed.
One Dashboard for All Parties
Track cross-vendor progress in a unified view. Eliminate update delays, miscommunications, and lost attachments.
40% Faster Resolution
Autom Mate reduces cross-provider coordination time by up to 40%, improving SLA adherence and customer satisfaction.
More details
Autom Mate simplifies complex multi-vendor support by orchestrating incidents across systems. Used by enterprise teams to reduce ticket chaos and improve SLA performance, the app auto-creates, syncs, and closes vendor tickets from Jira—across platforms like ServiceNow, vendor portals, and other Jira instances.
It ensures real-time, bi-directional syncing of comments, attachments, status, and custom fields between systems, eliminating manual copy-paste, email forwarding, and misaligned updates. Audit logs and full traceability enhance governance and compliance.
Designed for ITIL and SIAM-aligned organizations, Autom Mate reduces coordination time by up to 40%, accelerates cross-provider resolution, and gives support leads a unified view of joint incident progress. It’s fully configurable, secure, and optimized for enterprise-grade ITSM environments.
Resources
Download
Get the .jar file downloaded to your system
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Version information
Version 1000050•for Jira Cloud
- Release date
- Jan 28th 2026
- Summary
- Cross-vendor ticket sync and automation for faster incident resolution
- Details
🔁 Bi-Directional Ticket Sync
Automatically syncs incident updates, comments, and attachments across Jira, vendor portals, and ITSM tools.🧠 Auto-Linked Vendor Tickets
Creates vendor-specific child tickets from Jira incidents with full traceability.📊 Unified Progress View
Track updates and hand-offs in a central dashboard, ensuring transparency and accountability.✅ Key Impact
- ⏱️ 40% faster cross-vendor resolution
- 🔐 Improved auditability and SLA compliance
- 👥 Happier support teams with less overhead
- Payment model
- Paid via Vendor
- License type
- Commercial