Free app
OVERALL RATINGS
INSTALLS
3
SUPPORT
- Partner Supported
Key highlights of the appAssign an access ticket to the Lumos Agent and it handles the rest: request, approvals, provisioning, and closure
Assign a ticket, the request files itself
The Lumos Agent sits in your agent assignee dropdown. Assign it an access ticket and it reads the reporter, summary, and description, then builds the matching request in Lumos.
Every request runs through your approval process
Requests inherit the approval and provisioning workflows you already configured in Lumos. No shadow path, no manual grants, and a full audit trail on every decision.
Status flows back to the ticket automatically
Lumos provides status on the ticket with a link to the request, reflects current status, and closes the ticket when access is granted, denied, cancelled, or expired.
More details
Service desk teams shouldn't have to create access requests by hand. The Lumos Access Request Agent turns an access ticket into a governed request.
How it works
- Assign a ticket to the Lumos Agent.
- Lumos reads the reporter, summary, and description, then matches the ask to an app and entitlement in your catalog.
- Your approval and provisioning workflows run.
- Lumos links the request on the ticket, posts updates, and closes it when access is granted, denied, or expired.
What you get
- Faster access. Approvals start the moment the ticket is assigned.
- Approvals you can prove. Every grant carries its approver, timestamp, and ticket.
- No new tool. Employees keep the portal they already use.
Requires Jira connected in Lumos, OAuth approved by an Organization Admin, and completed user sync.
View Setup Details →
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Lumos Access Request Agent integrates with your Atlassian app
Version information
Version 2.2.0•for Jira Cloud
- Release date
- Sep 14th 2026
- Summary
- Lumos Access Request Agent for Jira Service Management
- Details
Public launch of Access Request Agent.
- Payment model
- Free
- License type
- Commercial - no charge