OVERALL RATINGS
INSTALLS
3
SUPPORT
- Partner Supported
Key highlights of the appIn-browser screen and audio recording directly from Jira Service Management customer portal requests
Supporting media
More details
Key Highlights & Architecture:
• Zero External Storage: Recordings upload directly from the customer's browser straight to Jira Service Management. No third-party servers or external storage involved.
• Instant In-Portal Recording: Customers can capture their screen, application window, or browser tab (up to 60s) with optional microphone narration on existing portal requests.
• Native Jira Integration: Videos are saved in standard WebM format and attached directly as public comments on behalf of the customer.
• Granular Admin Control: Restrict and map the recorder strictly to specific service projects and request types.
• Zero Setup for Users: Works out-of-the-box in modern browsers without needing external recording software or browser extensions.
Language & Platform Support:
• Hosting: Jira Service Management Cloud
• Browser Compatibility: Chrome, Microsoft Edge, Firefox, and Safari (desktop)
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Screen Recorder for JSM Customer User integrates with your Atlassian app
Version information
Version 6.0.0•for Jira Cloud
- Release date
- Sep 23rd 2026
- Summary
- Payment model changed
- Details
App is now paid via Atlassian.
- Payment model
- Paid via Atlassian
- License type
- Commercial