Zendesk Connector for Jira

by Kobik Tech

works with Jira Cloud

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SUPPORT: Partner Supported

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Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appConnect Zendesk Support and Jira with Smart Connected Items, synced tickets, auto-create, and live issue-panel previews

Connect Jira to Zendesk

Authenticate your Zendesk account from Jira admin, verify the connected agent, and manage all Smart Connected Items from one centralized configuration screen.

Configure Smart Connected Items

Choose display-only, one-way, or two-way ticket sync, map Jira and Zendesk fields, and enable status, comments, attachments, and auto-create where needed.

Manage linked Zendesk data in Jira

Review linked Zendesk tickets, customers, and organizations directly in the Jira issue panel, then open, refresh, or unlink records without leaving the issue.

Supporting media

More details

Zendesk Connector for Jira gives Jira teams direct visibility into Zendesk Support without leaving their issue workflow. Admins connect a Zendesk account from Jira administration, then create Smart Connected Items for display-only views or synchronized ticket flows. The app supports manual linking for tickets, customers, and organizations, plus synchronized ticket mappings with auto-create, status sync, comment sync, attachment sync, and on-demand refresh. Scheduler-managed links keep Jira aligned with Zendesk while still letting users open records in Zendesk, review live previews, and manage manual links from the Jira issue panel.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Zendesk Connector for Jira integrates with your Atlassian app

Version information

Version 2.0.0•for Jira Cloud

Release date: Apr 11th 2026
Summary: Marketplace launch for Zendesk Connector for Jira
Details: Initial Marketplace release of Zendesk Connector for Jira. Includes secure Zendesk authentication from Jira admin, Smart Connected Item setup, display-only links for tickets, customers, and organizations, and synchronized ticket flows with auto-create, status sync, comment sync, attachment sync, manual refresh, readable field previews, and partial search support in the Jira issue panel.
Payment model: Paid via Atlassian
License type: Commercial