OVERALL RATINGS
INSTALLS
2
SUPPORT
- Partner Supported
Key highlights of the appWhatsApp Self-Service for Jira Service Management with Virtual Agent, Live Chat, and Ticket Escalation
Automate FAQs With A Flow-Based Virtual Agent
Build WhatsApp list-message menus and decision-tree flows to answer repetitive questions and guide users to self-service options. Add transfer-to-agent nodes when users need human support.
Centralize Real-Time Chat And Agent Availability
Handle assigned WhatsApp conversations in one real-time chat view with history, notifications, and search. Agents can set availability so conversations are routed and assigned based on configured rules.
Track Metrics, Errors, And JSM Escalations
Monitor interactions, satisfaction, transfers to agents, and node usage by space and date range. Use the Errors view to troubleshoot execution incidents and keep the operation stable.
Supporting media
More details
This application seamlessly integrates WhatsApp Business with Jira Service Management, creating a centralized environment to enhance support. It enables automated conversational flows that act as a virtual agent, guiding users with list messages and escalating to human agents when needed, generating work items in Jira. A real-time chat window with history allows agents to manage multiple projects in one place, receive notifications, control availability, and personalize interactions. The platform also provides performance metrics for both virtual and human agents, plus an error tracking module to monitor and resolve incidents. Designed for Jira Cloud, it empowers teams to deliver faster, more organized, and more efficient support experiences
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
WhatsApp Virtual Agent for Jira integrates with your Atlassian app
Version information
Version 2.3.0•for Jira Cloud
- Release date
- Mar 2nd 2026
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial