Hey WhatsApp Me for Jira

works with Jira Cloud

Showing details for Cloud

Overview

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Installation

Key highlights of the appJira and JSM on WhatsApp — commands, notifications, flows, and optional AI

Hey WhatsApp Me for Jira turns WhatsApp into a full Jira and JSM channel

Key highlights:

Built 100% on Atlassian Forge — no external servers, no customer data egress. Your data stays within the Atlassian platform.
JSM-native design: auto-creates customers, supports request types, SLA display, public comments, and a dedicated WhatsApp queue page in the JSM sidebar.
Optional AI Concierge (bring your own OpenAI key): 4 intelligence levels from simple classification to full virtual agent with knowledge base search. AI is strictly opt-in — zero external calls when disabled.
9 languages supported: English, French, Italian, Arabic, Spanish, Portuguese, Chinese, Japanese, German.
Role-based permissions mirror the JSM model: customers interact only with their own requests, agents get full access.

For any configuration issues or assistance, you can book a call here: https://calendly.com/atlassian-choulledigital/30min

App documentation
Comprehensive set of documentation from the partner on how this app works

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

This app is not part of the Marketplace Bug Bounty program.

Hey WhatsApp Me for Jira integrates with your Atlassian app

Version 3.0.0•for Jira Cloud

Release date: Mar 30th 2026
Summary: Required scopes changed
Details: Required scopes changed:
Added: read:confluence-content.all, search:confluence, read:knowledgebase:jira-service-management
Payment model: Paid via Atlassian
License type: Commercial