SignalOps — SLA Risk & Support Queues for Jira

by Mohlin Ventures

works with Jira Cloud

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SUPPORT: Partner Supported
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Key highlights of the appSpot Jira Service Management SLA risk, review aging requests and prioritize support work in one Jira view

See what needs attention next

Review breached and near-limit JSM SLAs alongside waiting requests. Open the issue directly from your service queue.

Prioritize SLA risk

See breached requests and time remaining from your existing JSM SLA fields. Jira remains the source of truth for targets, calendars and paused time.

Keep waiting work visible

Review requests waiting for support or customers, work in progress and recently resolved issues. Filter by assignee, SLA status or inactivity to focus the queue.

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More details

SignalOps brings JSM SLA risk, waiting queues and service metrics into one service desk dashboard. Start with service queues, focus on your team’s work and open an issue to act. Operations puts queues first; Executive puts backlog insights and trends first.

FAQ

Do I need JSM? JSM SLA visibility requires configured JSM SLA fields.

New SLA rules? No. Jira calculates targets, calendars and paused time.

Is on-time resolution SLA compliance? No. It measures issue due dates; JSM SLA status is separate.

What is saved? Jira field selections. Scope, period, search and queue filters are separate.

Automatic updates? Use Refresh.

Empty metrics? Check source data, period, project and filters.

Automatic escalations? No. Copy a message, review it and send through your usual channel.

Built on Atlassian Forge without a separate vendor backend for customer issue data.

Install, open your project, review status grouping and select existing JSM SLAs. Support: hello@mohlin-ventures.se

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

SignalOps — SLA Risk & Support Queues for Jira integrates with your Atlassian app

Version information

Version 4.4.0•for Jira Cloud

Release date: Sep 14th 2026
Summary: Minor version update
Details: Minor version update
Payment model: Paid via Atlassian
License type: Commercial