MultiExcerpt

I am happy with the solution provided and appreciate the support team’s help in resolving the issue. However, I expected a much faster response and resolution.

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  Appfire

  Hi Mamatha,

  Glad the fix landed and MultiExcerpt is back to doing its job on your pages. We're sorry the wait on our side was longer than you would have liked, and thank you for staying with the team until it was sorted.

  Should another question come up around your excerpts, a ticket with us reaches the same engineers who handled this one.

  Cheers,

  Paweł Customer Success Team | Appfire

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  Appfire

  Hi Paul,

  A one-star rating on MultiExcerpt without the story behind it leaves the problem standing.

  Tell us what broke or blocked you at our support portal and it gets in front of the right people the same day.

  Best regards,

  Paweł Customer Success Team | Appfire

Excellent Customer Support.

• 

  Appfire

  Hi Wale,
  Thank you for the awesome review. The app was built to make managing content across pages seamless, so you're covered if you ever need to sync up sections from different parts of your documentation.

  If anything comes up, we’ve got you through our support portal at this link.
  Cheers,
  Paweł, Customer Success Team at Appfire

(2023 edit) This app is the definitive content sourcing app for Confluence. We tried it on trial, loved it, and have been very happy together for years since. We use thousands of these macros in our site. The app on Server is absolutely flawless and does everything you want it to do. The multiexcerpt-enhanced-permissions macro was wonderful. We had zero issues with the Server app. The app on Cloud unfortunately has some limitations due to Atlassian's development decisions. The vendor has done a great job of detailing these things in their documentation and giving the best performance possible under the circumstances. Vendor support is very responsive and resolves technical issues quickly. Documentation is very good too! I highly recommend this product.

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  Appfire

  Hi Laura,

  Thank you for taking the time to leave this review! We are thrilled to hear that you are finding MultiExcerpt useful and that you also had a positive experience with our support team!

  Several new product features have been introduced for Cloud, as well as a substantial improvement in response times for retrieving content from Confluence. Check them out here if you haven’t already.

  Best,

  Silvia Segale, Product Marketing Manager

Support was very responsive and helpful.

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  Appfire

  Hi Tim,

  Wow, thank you so much for your awesome feedback! 🌟 It's wonderful to know that our support team was right there when you needed them—kind of like how MultiExcerpt effortlessly lets you snag and reuse content across Confluence!

  If there’s anything more you’d like to share, or if you need a bit more help, just give us a shout. We're always eager to help streamline your Confluence experience, just as seamlessly as our support!

  Cheers,

  Paweł, Customer Success Team at Appfire 📚✂️