SLA Management for Jira

by Come2Solution

works with Jira Cloud

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SUPPORT: Partner Supported
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Key highlights of the appService Level Agreement manager in JIRA, duration statistics by assignee, resolution, cycle, lead time, transition count, and KPI

📊 SLA displays in JIRA issue

🎯SLA displays in Jira issue panel with color-coded status pills (Met/Breached/Active/Paused), remaining time counters, and searchable properties. Real-time updates on transitions, comments, or assignments. ⏱️

⚙️ SLA rules Config

Define triggers (status, comments, assignments), set goals with JQL conditions, pause timers based on status/assignee/resolution, and assign calendars (shift hours, holidays). 🎯⚙️

⏱️ Issue Panel – Status & Assignee Durations

Displays time spent per status and assignee for a single issue, with expandable history logs and a transition timeline. 📋 Toggle between mixed/hours/days units, view stacked bar

More details

🎯 SLA Management ⏱️📊

Custom rule engine with flexible triggers (status, comments, assignments, field changes, resolution events) ⚙️
Smart pause conditions (status, assignee, resolution) for accurate timing ⏸️
Multi-calendar support with shift hours, breaks, and recurring holidays 🌍
Goal hierarchies with JQL-based tiered targets 🎯
Real-time status monitoring with color-coded pills and critical alerts 🔴🟢
Event-driven recalculation on issue updates ⚡

⏱️ Status Duration Analytics

Automatic duration per status (working days, weekends, holidays) 📅
Key metrics: Lead Time, Cycle Time, First Response, Blocked Time 📈
Interactive charts, trend lines, and drill-down tables 📊
Pre-indexing engine for instant dashboard loading 🚀

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

SLA Management for Jira integrates with your Atlassian app

Version information

Version 3.16.0•for Jira Cloud

Release date: Aug 16th 2026
Summary: Minor version update
Details: Minor version update
Payment model: Paid via Atlassian
License type: Commercial