OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appShow the assigned agent, sharing policy, and linked issues on your JSM Customer Portal
See who's actually working on it
JSM Portal Extras adds a panel to every request on the Customer Portal showing the agent currently assigned — with their name and avatar, the same way it appears inside Jira.
Revert sharing attempts
Jira's Customer Portal lets any requester share a request with other people by default — fine for most requests, not always fine for HR or compliance-sensitive ones.
Show customers what's already connected
JSM Portal Extras adds a panel below the request's activity listing any issues linked to it — duplicates, related tickets, blockers — exactly the way agents already see them inside Jira.
Supporting media
More details
Built on Atlassian Forge and eligible for the "Runs on Atlassian" badge — sharing policy flags are stored with Forge Storage inside Atlassian's own infrastructure, with no external server and no API key to configure.
Linked issues only ever show up if the customer could already see them under Jira's own permissions, and the sharing policy notice enforces itself automatically — no admin has to monitor or revert anything by hand.
Currently available in English. New to the Marketplace — we're actively building based on customer feedback, so feature requests and bug reports are very welcome.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Customer Portal Extras for Jira Service Management integrates with your Atlassian app
Version information
Version 2.4.0•for Jira Cloud
- Release date
- Oct 13th 2026
- Summary
- Routine security and maintenance update
- Details
Routine security and maintenance update: the app's underlying libraries have been refreshed with the latest security patches. No changes to features, permissions or your data — no action needed.
- Payment model
- Paid via Atlassian
- License type
- Commercial