Customer Portal Extras for Jira Service Management

by Dirty Agile

works with Jira Cloud

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Key highlights of the appShow the assigned agent, sharing policy, and linked issues on your JSM Customer Portal

See who's actually working on it

JSM Portal Extras adds a panel to every request on the Customer Portal showing the agent currently assigned — with their name and avatar, the same way it appears inside Jira.

Revert sharing attempts

Jira's Customer Portal lets any requester share a request with other people by default — fine for most requests, not always fine for HR or compliance-sensitive ones.

Show customers what's already connected

JSM Portal Extras adds a panel below the request's activity listing any issues linked to it — duplicates, related tickets, blockers — exactly the way agents already see them inside Jira.

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More details

Built on Atlassian Forge and eligible for the "Runs on Atlassian" badge — sharing policy flags are stored with Forge Storage inside Atlassian's own infrastructure, with no external server and no API key to configure.

Linked issues only ever show up if the customer could already see them under Jira's own permissions, and the sharing policy notice enforces itself automatically — no admin has to monitor or revert anything by hand.

Currently available in English. New to the Marketplace — we're actively building based on customer feedback, so feature requests and bug reports are very welcome.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Customer Portal Extras for Jira Service Management integrates with your Atlassian app

Version information

Version 2.0.0•for Jira Cloud

Release date: Jun 24th 2026
Summary: Initial release: assignee, sharing policy, and linked issues on the Portal
Details: First release of JSM Portal Extras.
Assigned agent panel on every Customer Portal request, showing the agent's name and avatar.
Sharing policy notice for request types flagged as restricted — any participant added through the native Share button is automatically removed again.
Linked issues panel below the request's activity, listing duplicates, related tickets, and blockers the customer is already permitted to see.
Admin configuration page to turn each feature on or off per request type.
Built on Atlassian Forge, eligible for "Runs on Atlassian" — no external server, no API key, nothing outside Jira to configure.
Payment model: Paid via Atlassian
License type: Commercial