Hardware Support Hub for Jira

Hardware Support Hub provides a serial-number-centric and device-based issue classification and monitoring system. It aims to streamline the integration of project management and issue tracking of specific hardware models and units into Jira.

WHAT IT DOES

• Link any issue to a physical unit by serial number and model. The issue panel immediately shows every other incident recorded against that unit.
• Add one or more symptoms per incident and lifecycle status from a taxonomy you control (Power, Firmware, Mechanical, Connectivity, Sensor readings, or your own categories).
• See your whole fleet at a glance from the project page: total units, total incidents, flagged units, and a repeat-offenders view.
• Look up any unit or browse the full fleet from the project page, with open/resolved symptom counts, and export either a single unit's history or the entire fleet to CSV for reporting outside Jira.