Vendor Connect for JSM

by CFcon - Faysal

works with Jira Cloud

Free app

OVERALL RATINGS
INSTALLS
SUPPORT: Partner Supported

Showing details for Cloud

Overview

Reviews

Privacy & Security

Support

Installation

Key highlights of the appVendor Connect for JSM: free Marketplace-license lookup inside JSM tickets, no copy-paste from MPAC

Live Marketplace license inside every JSM ticket

Agents see the customer's license type, status, edition, hosting, site and maintenance dates in a panel right on the ticket, fetched live from the Atlassian Marketplace Reporting API. No tab-switching, no copy-paste.

Customers pick a license, no SEN copy-paste

On the support portal, customers see their own licenses listed under their email and pick one with a click. No more tickets routed to the wrong product or waiting on an entitlement number that the customer cannot find.

Search any customer's entitlements by email

Search by customer email and see every entitlement they own across your apps, expanded with company, contacts, country, hosting, site and maintenance dates. Verify license health before the ticket even lands.

Supporting media

More details

Free for Atlassian Marketplace vendors who run support in JSM. Vendor Connect bridges your Marketplace vendor account and your JSM project: every customer ticket with an entitlement number gets enriched with license details automatically, no agent copy-paste from the MPAC dashboard.

Live license lookup: status, edition, tier, maintenance dates, contact
Transaction history per customer, right in the issue panel
Trigger by entitlement number in any custom field, no workflow changes
Free forever, no agent count, no per-ticket cost
Forge-native: runs inside your Atlassian Cloud, MPAC API token stays in Forge Secrets

Why use it? Manually pulling license data from MPAC is slow, error prone and breaks SLA when agents copy-paste the wrong customer. Vendor Connect ends that.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

Vendor Connect for JSM integrates with your Atlassian app

Version information

Version 3.6.0•for Jira Cloud

Release date: May 6th 2026
Summary: Minor version update
Details: Minor version update
Payment model: Free
License type: Commercial - no charge