Free app
OVERALL RATINGS
INSTALLS
4
SUPPORT
- Partner Supported
Key highlights of the appAutomatically look up Marketplace license data for JSM support tickets using the customer's entitlement number
Supporting media
More details
Free tool for Atlassian Marketplace vendors running customer support in JSM. Automatically fetches license details from the Marketplace Reporting API when a support ticket arrives. Agents see license status, contact info, entitlement details, and transaction history directly in the issue panel — no tab switching, no manual lookups. Supports multiple JSM projects per vendor connection. Available in English and German.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Vendor Connect for JSM integrates with your Atlassian app
Version information
Version 3.2.0•for Jira Cloud
- Release date
- Mar 20th 2026
- Summary
- Rate Limit Compliance
- Details
Release Notes — Rate Limit Compliance:
What changed:
- API calls now respect Atlassian's Retry-After header on rate limit (429) responses instead of using fixed delays
- Bulk operations (delete filters, attachments, versions) are now throttled in controlled batches to prevent rate limit triggers
- Scanner/board loading uses controlled concurrency instead of unbounded parallel requests
Why:
Atlassian enforced new points-based API rate limits on March 2, 2026. These changes ensure all apps stay within the burst limits and correctly back off when rate-limited.- Payment model
- Free
- License type
- Commercial - no charge