OVERALL RATINGS
INSTALLS
2
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appAuto-assign Jira tickets to the right agent using shift-based scheduling, on-call routing, and AI-powered fallback
Smart 5-Tier Auto-Assignment Cascade
Every ticket is automatically routed through 5 tiers — active shift agents, buffer zones, on-call, and manager escalation. Zero manual triage, zero missed assignments.
Shift & On-Call Schedule Management
Define working hours, breaks, and per-agent ticket limits. A visual calendar shows full team coverage at a glance. Configure on-call rosters to ensure 24/7 availability.
Complete Routing Audit Trail
Every assignment decision is logged with a full cascade trace — which tier assigned the ticket, which agents were checked, and why each was skipped. Export to CSV anytime.
Supporting media
More details
Ticket Routing & Auto Assignment for Jira automates the entire ticket distribution process for Jira Service Management teams — no scripting required.
Key highlights:
- 6-tier smart cascade: Active shift → Buffer zone → On-call → AI suggestion → Manager escalation → Unassigned
- Shift management: Define working hours, breaks, and per-agent ticket limits with a visual schedule calendar
- On-call roster: Ensure 24/7 coverage with configurable on-call duty assignments
- JQL-powered routing rules: Route tickets by priority, type, or any Jira field using native JQL
- Workload balancing: Round-robin, workload-based, or fixed-priority assignment modes
- Full audit trail: Every routing decision is logged with a complete cascade trace and CSV export
Designed for IT support and service desk teams that need reliable, transparent, and fully automated ticket distribution — without custom scripting or complex integrations.
Language support: English
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Ticket Routing & Auto Assignment for Jira integrates with your Atlassian app
Version information
Version 2.1.0•for Jira Cloud
- Release date
- Jul 1st 2026
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial