OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appJSM request routing with decision trees and rules – stop spending AI credits on simple flows
Build your routing flow in minutes, not days
Design guided customer flows visually using questions, inputs and decision branches. No coding required. Publish directly to your JSM portal and adjust anytime without breaking live service desk operations
Simple step-by-step intake for portal users
Give portal users a clean conversational guide instead of overwhelming forms. Questions lead customers directly to the exact request type with all required context collected upfront
Verified ticket data before it hits your queue
Pathfinder collects dates, descriptions and context through guided questions and shows customers a verified summary before submission. Agents receive complete, actionable tickets without chasing anyone for details
Supporting media
More details
Built on Atlassian Forge
Pathfinder runs entirely inside your Atlassian Cloud environment using Atlassian Forge. Your data never leaves your Jira instance, keeping security and compliance reviews simple.
Zero AI & Predictable Costs
No Atlassian Intelligence credits consumed, no external LLM dependencies, and no usage-based billing surprises. Decision logic runs deterministically every time.
Language Support
English and German are supported out of the box for both portal end-users and the admin builder. Custom question texts, options, and hints can be authored in any language needed.
Enterprise Compatibility
Compatible with all Jira Service Management Cloud tiers (Free, Standard, Premium, Enterprise). Works seamlessly across multi-request type configurations.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Pathfinder for Jira Service Management integrates with your Atlassian app
Version information
Version 2.5.0•for Jira Cloud
- Release date
- Oct 18th 2026
- Summary
- Minor usability improvement
- Details
- Multi-add fields implemented
- Translation fixes
- Regex checks on text fields implemented
- Block multi-select implemented
- Enhanced toolbar
- Payment model
- Paid via Atlassian
- License type
- Commercial