OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appStop telling customers to wait — show them live dev progress right on the portal
Connect requests to dev work in one click
Link any JSM request directly to a Jira Software work item from the issue panel. Agents see live status, progress, and completion — no tab-switching, no chasing updates across tools.
Customers see live progress without asking
Prism surfaces real-time development progress directly on the customer portal — progress bars, completion milestones, and target dates — the moment dev work moves forward.
Devs post updates to customers right to the ticket
Developers can send a progress note to connected service desk customers without ever leaving Jira — no Slack threads, no forwarding to support, just a direct update on the portal.
More details
Built natively on Atlassian Forge — no external servers, no data leaving your ecosystem, no setup complexity beyond a few clicks.
When dev work moves forward, your customers see it. Prism syncs progress bars, completion milestones, and status transitions directly to the portal — triggered by real Jira workflow events, not manual effort.
Agents connect a JSM request to a Jira Software work item in one click. From that moment, customers see live progress without ever needing to ask. Automated comments can close the loop the moment work is marked done.
Configurable per project. Admin-controlled lock policies. Works across JSM and Jira Software spaces. No spreadsheets, no copy-paste, no chasing dev teams for updates.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Prism for Jira Service Management integrates with your Atlassian app
Version information
Version 3.0.0•for Jira Cloud
- Release date
- Mar 29th 2026
- Summary
- Initial Release
- Details
- Link JSM service requests to Jira Software epics, stories, or tasks
- Surface real-time development progress on the customer portal
- Progress bar, task count, and target date — all configurable per project
- Agents can post manual updates to customers directly from their Jira ticket
- Automated comments on link and status change events
- Admin controls to lock or enable features across all projects
- Payment model
- Paid via Atlassian
- License type
- Commercial