Free app
OVERALL RATINGS
INSTALLS
2
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appEmpower Customers with Custom field visibility, Linked ticket tracking & enriched fields data export
Enabling Views for Customer Visibility
- Different Views to have the Custom Fields Visibility on Customer Portal
- Visibility on Customer Level as well as Agent Level
- Predefined Theme Templates & Custom theme configurations.
Space Level Custom Configuration
- Granular space-level overrides, view toggles, and brand color presets.
- Configurable Link Items Types depends on requirements and use cases
Work Item Customer Portal Visibility
- Display Custom fields, System Fields, Linked Work Items along with necessary information for tracking directly on customer portal requests.
- Enabling the navigation to view over all tickets , one click Data Export
More details
📋 Enriched Portal Sidebar Display hidden fields like assignees, due dates, custom dropdowns, asset tags, and versions directly in the customer request sidebar.
🔗 Linked Work Items Tracker Let customers view linked dependencies, causes, and related issues. Admins control which link types are visible.
📂 Request View & CSV Export Provide a spreadsheet-style portal table via a banner or sidebar link. Users can customize and reorder permitted columns, with preferences saved automatically.
🛡️ Agent-Only Internal Panel Show confidential fields exclusively to licensed JSM agents and admins. Enforce role-based access and JSM permissions to block external customers.
⚙️ Granular Admin Controls Enable or disable the app per JSM space, inherit global defaults, or customize project-specific field rules.
🎨 Theme & Display Settings Customize header gradients and accent colors with live previews. Toggle sidebar panels, banners, linked tickets, and agent-only sections with one click.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Enrich Fields for JSM Portal integrates with your Atlassian app
Version information
Version 3.0.0•for Jira Cloud
- Release date
- Oct 20th 2026
- Summary
- Initial Version
- Details
Initial Version App release
- Payment model
- Free
- License type
- Commercial - no charge