Statuswatch

Jira does not tell you how long this ticket sat in Waiting for support. The Control Chart is board-scoped and aggregate, and the dot on a board card counts days in a column. Neither answers the question you actually have, about the item in front of you.

Statuswatch adds one panel to the work item view: every status the item passed through, how long it stayed in each, and what share of the total that was. If the item has a due date, it also shows how much working time is left before it is due, or how far past it went.

Counted in your hours, not the clock's. A ticket raised on Friday afternoon and picked up on Monday did not sit there for three days. A project admin sets working days, hours, an optional break, holidays and a time zone, and different teams can have different calendars in the same project.

The clock stops at Done. No data leaves Atlassian.