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BMC Remedy ITSM to Jira Migration Without Downtime

works with Jira Cloud

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Key highlights of the appMigrate BMC Remedy requests to Jira without downtime while preserving comments, attachments, and request history

Migrate without disrupting teams

Keep teams working in BMC Remedy while requests migrate to Jira. Phased migration and ongoing synchronization keep both systems aligned until the final cutover, minimizing disruption to daily work. Book a demo slot.

Preserve complete request context

Migrate BMC Remedy requests to Jira while preserving comments, attachments, history, and associated request context, helping teams maintain continuity and traceability after migration. 

Transform your processes as you migrate

Use migration as an opportunity to transform. Retire redundant workflows and outdated configurations while moving to Jira, so teams start with a cleaner and more efficient setup. 

More details

  1. GUI-based, AI-assisted no-code setup: Configure and manage migrations through an intuitive GUI with AI-assisted entity mapping, reusable mappings, and configurable migration rules. Adapt migration settings as requirements evolve without custom scripting. 
  2. Migrate projects in parallel: Move multiple BMC Remedy projects at the same time to reduce migration time without slowing down teams or taking BMC Remedy or Jira offline. 
  3. Migrate critical request data: Migrate BMC Remedy requests to Jira while preserving comments, attachments, history, and other supported request information, helping teams retain the context behind every request. 
  4. Robust failure recovery: Automatically retry failed migration items and rerun only failed records directly from the dashboard without restarting the entire migration. 
  5. Robust security: Protect migration data with encryption, role-based access controls, secure authentication, and PII masking throughout the migration process.

Resources

  • App documentation

    Comprehensive set of documentation from the partner on how this app works

Privacy and Security

Privacy and security questionnaire has been filled by the partner

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Version information

Version 8.xfor Jira Cloud

Release date
Sep 14th 2026
Summary
Incremental migration; recover without restarting the migration.
Details

For bug fixes and quick updates, please refer to our release notes.

Payment model
Paid via Vendor
License type
Commercial

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