OVERALL RATINGS
INSTALLS
1
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appAutomate ticket distribution in Jira Service Management with intelligent workload balancing for agents
More details
SmartLoad for Jira Service Management helps support teams work more efficiently by eliminating manual ticket assignment. Define distribution rules per project, assign proportional weights to each agent, configure which issue types or statuses are included, and ensure tickets are automatically assigned at creation time.
The solution is fully integrated into Jira Service Management Cloud, easy to configure, and scalable as your operation grows.
Multilingual support: English, Portuguese, and Spanish.
Key differentiators: flexible configuration, proportional or biased round-robin balancing, and a native Jira experience.
Ideal for teams seeking faster response times, consistent workload distribution, and improved service quality.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
License Agreement
This app is licensed under the Standard Agreement and Koleski Development's .
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Smartload for Jira Service Management integrates with your Atlassian app
Version information
Version 2.0.0•for Jira Cloud
- Release date
- Oct 8th 2025
- Summary
- Initial release of SmartLoad for Jira Service Management
- Details
This first release introduces SmartLoad for Jira Service Management:
- Automatic workload distribution for newly created tickets
- Project-level configuration of distribution rules
- Weighted distribution (e.g., 20% / 80%) or biased round-robin mode
- Issue type–based agent assignment
- Configurable ticket statuses included in workload count
- Multilingual support: English, Portuguese, and Spanish
- Native integration with Jira Service Management Cloud
- Payment model
- Paid via Atlassian
- License type
- Commercial