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INSTALLS
2
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appShow SLA from related Jira Service Management requests directly on Jira issues
Show JSM SLA in Jira Software
Display Jira Service Management SLA data directly on Jira Software issues, so teams can track status, remaining time, and source requests without switching context.
Track multiple linked SLAs
Show separate SLA sections from multiple linked JSM requests or incidents. Each section includes the mapping name and source issue key, making the SLA source easy to identify.
Configure mappings per project
Manage Sync SLA from Jira project settings. Define which issue types show SLA data and choose the source: parent issue, any linked issue, specific link type, or link direction.
More details
Sync SLA is a Jira Cloud app that displays SLA information from related issues directly on the currently opened Jira issue.
The app is designed for teams working across multiple Jira projects — for example when customer requests, service requests, or incidents are managed in Jira Service Management, while technical work is handled in Jira Software as a Story, Bug, Task, or Sub-task.
This means that if an issue in a development project is connected to several ITSM issues, the app can show separate SLA sections for each detected source issue. Each section displays the mapping name and the source issue key, so users can clearly see where the SLA data comes from.
A project administrator can define which issue type should display SLA data and how the SLA source issue should be found. The SLA source can be, for example:
- a parent issue,
- any linked issue,
- an issue linked with a specific Jira link type,
- an issue found by selected link direction: inward, outward, or both directions.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Sync SLA integrates with your Atlassian app
Version information
Version 4.0.0•for Jira Cloud
- Release date
- Jul 15th 2026
- Summary
- Initial release of Sync SLA for Jira Cloud
- Details
Initial release of Sync SLA.
This version allows Jira teams to display Jira Service Management SLA data directly on related Jira issues. Project administrators can configure mappings that define where SLA data should be displayed and how the source issue should be found.
Included features:
- Display SLA data from related Jira Service Management issues
- Support for parent issues and linked issues
- Support for specific Jira link types and link directions
- Display SLA status, progress, remaining time, elapsed time, and goal
- Show the source issue key for each SLA section
- Support multiple related SLA source issues on one Jira issue
- Project-level configuration from Jira project settings
- Payment model
- Paid via Atlassian
- License type
- Commercial