OVERALL RATINGS
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appCollect customer feedback via polls and surveys, NPS score, star ratings, upvote downvote, emoji reactions, portal engagement
🧵Rich Configuration
⚙️ Clean admin page with tabbed navigation, glass-style cards, and a sticky live preview. Configure general settings, submission rules, template choice, NPS labels, custom emojis, and multi-question polls
🎧 Built for Jira Service Management (JSM)
👤 On the JSM portal request, customers upvote, rate stars, pick an NPS score, react with emoji, or complete a multi-question poll. One click submits.
📊 See the full picture of customer sentiment.
A distribution bar reveals how votes split across options, and a submission log tracks every response with user, timestamp, and issue link. Poll answers expand inline so admins can read responses at a glance.
More details
📊 Turn every JSM request into a feedback channel.
Collect customer sentiment directly on Jira Service Management portal requests with five flexible templates:
👍 Upvote / Downvote — simple binary voting with optional voter details
⭐ Star Rating — configurable 3, 5, 7, or 10 stars
🎯 NPS — full Net Promoter Score with custom question, range, and labels
😀 Emoji Reactions — pick from a built-in library or add your own
📋 Advanced Polls — single select, multi-select, and text questions with mandatory flags
⚙️ Admins configure templates per project, set the header message, and control whether results are public.
🔒 Submission rules let you allow editing, set deadlines (anytime, 24h, 7d), and lock votes once a request is closed or resolved.
📈 Agents and admins view a full results dashboard: vote distribution charts.
💡 No external tools. Everything runs natively inside Jira and the customer portal.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Customer Feedback & Polls for Jira and JSM integrates with your Atlassian app
Version information
Version 4.5.0•for Jira Cloud
- Release date
- Oct 2nd 2026
- Summary
- Minor version update
- Details
Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial