ChatBridge for JSM

by Progressive.dev

works with Jira Cloud

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SUPPORT: Partner Supported

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Overview

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Pricing

Privacy & Security

Support

Installation

Key highlights of the appConnect Jira Service Management with Telegram, Viber, and WhatsApp to streamline support and boost multichannel communication

Configure Jira & Connect Messengers in Minutes

Configuring your preferred messenger is just as easy: follow the intuitive step-by-step setup and start receiving requests instantly

Real-Time Messaging Across Preferred Channels

Integrate Telegram, Viber, and WhatsApp with Jira Service Management to enable multichannel messaging between agents and customers. Share updates, exchange replies, and accelerate support - all within a unified workflow

Advanced Message Handling Settings

Selective Processing of Incoming Messages
Forward Attachments from JSM to Chatbot
Include Explanatory Notes in Chatbot User Messages

More details

ChatBridge for JSM provides the following configurable features:

Real-Time Messaging Across Preferred Channels
Supports integration with popular chatbots, including Telegram, Viber, and WhatsApp, enabling seamless two-way communication.
Selective Processing of Incoming Chatbot Messages
Administrators can define which types of user messages should be relayed to Jira issues.
Only selected types will be processed; others will be ignored.
Forward Attachments from JSM to Chatbot
Files attached to public comments in JSM will be securely forwarded to the user's chat via integration.
Include Explanatory Notes in Chatbot Messages
System-generated notes can be appended to user messages sent from the chatbot to JSM, helping agents understand the context and origin of incoming communication.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works
EULA
Get the End User License Agreement for this app

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is not part of the Marketplace Bug Bounty program.

Integration permissions

ChatBridge for JSM integrates with your Atlassian app

Version information

Version 5.0.0•for Jira Cloud

Release date: Nov 8th 2025
Summary: Minor updates
Details: Minor updates
Payment model: Paid via Atlassian
License type: Commercial