OVERALL RATINGS
INSTALLS
25
SUPPORT
- Partner Supported
TRUST SIGNALS
Key highlights of the appAI assistant for Jira Service Management. Converts user input into structured tickets instantly. 50+ languages. Zero setup
AI-driven ticket intake for triage-ready issues
No more half-empty tickets or vague requests sent via e-mail. Let AI guide users, capture context, and give agents clean, ready-to-work issues that reduce daily triage effort. No need for tedious back-and-forths.
Structured tickets with all key details, instantly
Guide users through AI-powered ticket creation that captures all key details. Prevent misrouted issues and get everything support needs to resolve tickets on first touch.
Zero setup, full impact
Forget scenario building or complex logic. No need to build flows, rules, or scripts. Just enable per portal and go live in minutes. Works out-of-the-box on all JSM Cloud plans (you can easily track and control usage).
Supporting media
Editions New
This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.
Standard
Onboard your team and scale fast
Includes:
All core features
BYO OpenAI key
Advanced
Unlock the full range of app features
Everything from Standard, plus:
Tokens included
Built-in monthly cap
More details
💬 Book a 1:1, personalized demo with our product team
🗒️ Documentation
🌐 Website
AI Ticket Assistant helps your users create clean, complete tickets by finding the best request type, automatically filling required fields, and capturing missing details through smart, multilingual conversations. Agents receive ready-to-work tickets—no more vague emails, endless follow-ups, or manual data entry to fill gaps.
The app’s key features:
- Smart, AI-driven ticket intake
- Support for speech
- Auto-selects optimal request type
- Auto-fills standard Jira fields
- Editable ticket preview
- Multilingual (supports 50+ languages)
- No setup needed—activate per portal
- Usage monitoring and cost control
If you want to streamline your ITSM processes, learn more about Actions for JSM and SLA Time Management.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
License Agreement
This app is licensed under the Standard Agreement.
Privacy and Security
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is part of the Marketplace Bug Bounty program.
About Bug Bounty programTrust center
Access the partner's trust center to review their security, compliance and privacy information for this app.
Check out partner trust centerIntegration permissions
AI Ticket Assistant integrates with your Atlassian product
Version information
Version 4.3.0•for Jira Cloud
- Release date
- Aug 20th 2025
- Summary
- Minor version update
- Details
- Minor version update
- Payment model
- Paid via Atlassian
- License type
- Commercial