AI Ticket Assistant

by Deviniti

works with Jira Cloud

OVERALL RATINGS
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SUPPORT: Partner Supported
TRUST SIGNALS

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Overview

Reviews

Pricing

Privacy & Security

Support

Installation

Key highlights of the appAI assistant for Jira Service Management. Converts user input into structured tickets instantly. 50+ languages. Zero setup

AI-driven ticket intake for triage-ready issues

No more half-empty tickets or vague requests sent via e-mail. Let AI guide users, capture context, and give agents clean, ready-to-work issues that reduce daily triage effort. No need for tedious back-and-forths.

Structured tickets with all key details, instantly

Guide users through AI-powered ticket creation that captures all key details. Prevent misrouted issues and get everything support needs to resolve tickets on first touch.

Zero setup, full impact

Forget scenario building or complex logic. No need to build flows, rules, or scripts. Just enable per portal and go live in minutes. Works out-of-the-box on all JSM Cloud plans (you can easily track and control usage).

Supporting media

Editions
New

This app offers two different editions - Standard and Advanced. You can start a free trial of either edition, and change your edition anytime during or after the trial.

Standard

Onboard your team and scale fast

Includes:

All core features
BYO OpenAI key

Advanced

Unlock the full range of app features

Everything from Standard, plus:

Tokens included
Built-in monthly cap

More details

💬 Book a 1:1, personalized demo with our product team
🗒️ Documentation
🌐 Website

AI Ticket Assistant helps your users create clean, complete tickets by finding the best request type, automatically filling required fields, and capturing missing details through smart, multilingual conversations. Agents receive ready-to-work tickets—no more vague emails, endless follow-ups, or manual data entry to fill gaps.

The app’s key features:

Smart, AI-driven ticket intake
Support for speech
Auto-selects optimal request type
Auto-fills standard Jira fields
Editable ticket preview
Multilingual (supports 50+ languages)
No setup needed—activate per portal
Usage monitoring and cost control

If you want to streamline your ITSM processes, learn more about Actions for JSM and SLA Time Management.

Resources

App documentation
Comprehensive set of documentation from the partner on how this app works
License Agreement
This app is licensed under the Standard Agreement.

Privacy and Security

Privacy policy

Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Partner privacy policy

Security program

This app is part of the Marketplace Bug Bounty program.

About Bug Bounty program

Trust center

New

Access the partner's trust center to review their security, compliance and privacy information for this app.

Check out partner trust center

Integration permissions

AI Ticket Assistant integrates with your Atlassian product

Version information

Version 4.3.0•for Jira Cloud

Release date: Aug 20th 2025
Summary: Minor version update
Details: Minor version update
Payment model: Paid via Atlassian
License type: Commercial