Free app
OVERALL RATINGS
INSTALLS
4
SUPPORT
- Partner Supported
Key highlights of the appRequest a customer screen recording from any Jira Service Management request. Get the video back as a note with an AI resolution
Ask for a recording in one click
Copy a request link from the Screendesk panel and paste it in your reply. No account, no extension for the customer. The same panel records a response, starts a video call or sends a booking link.
Recordings come back on the request
The recording arrives on the request as an internal note with its link, so the whole team sees what the customer saw. An AI resolution adds what happened and a suggested reply.
Customers record from the portal
Add a Record your screen button to your portal’s request forms. The customer records while they describe the problem, and the recording joins the request when they send it.
More details
Screendesk lets support teams ask customers for a screen recording from Jira Service Management requests and Jira issues. The customer opens a link and records their screen in the browser, with no download and no account.
The video comes back on the request as an internal note, with an AI resolution that says what happened and drafts a reply. With the portal option on, customers can also record from the request form.
Recordings can include console logs and network requests when the Screendesk snippet is on your website, and sensitive fields there can be blurred automatically.
From the request, agents can also record a response, start a video call or send a booking link.
Setup: install the app, open the Screendesk panel on a request and click Connect. A Screendesk admin approves it once, with no API token to create or paste.
Screendesk is SOC 2 Type II audited and used by 1,000+ teams.
Resources
App documentation
Comprehensive set of documentation from the partner on how this app works
Privacy and Security
Privacy and security questionnaire has been filled by the partner
Privacy policy
Atlassian's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.
Partner privacy policySecurity program
This app is not part of the Marketplace Bug Bounty program.
Integration permissions
Screendesk Screen Recording for Jira Service Management integrates with your Atlassian app
Version information
Version 4.0.0•for Jira Cloud
- Release date
- Nov 12th 2026
- Summary
- New panel, portal recording and AI resolution for Jira Service Management
- Details
What’s new in 4.0.0
A new Screendesk panel on requests: request a recording, record a response, start a video call, or send a booking link or a saved video.
Recordings come back on the request as an internal note, with labels and an AI resolution.
Customers can record their screen from the customer portal’s request forms.
Connect from the panel, with no API token to create or paste.
Required scopes changed since 2.2.0. Added: read:servicedesk-request, read:app-system-token, read:app-user-token, report:personal-data. Removed: storage:app.
- Payment model
- Free
- License type
- Commercial - no charge